Prashant Kumar Jha

Experience

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  Poornam Info Vision Pvt. Ltd

  Mar 2010 - Sept 2010

  Junior Software Engineer

  The main tasks include assisting customers via email support tickets and helping ensure stability and uptime on 50+ Linux servers. Support requests range in tasks from DNS record updates, troubleshooting common web software like WordPress, Joomla, Drupal, Magento, OSCommerce and other various PHP scripts to reviewing MySQL service performance, reviewing log files, locating iframe/Javascript injections, importing and exporting MySQL databases, reviewing mod_security issues, light PHP coding, writing BASH for loops to help automate large tasks, understanding strace output, working within cPanel and WHM, assisting customers with optimizations for their websites, troubleshooting email issues (Exim mainly), upgrading Apache and PHP software, iptables configuration, transferring accounts between servers. I was specifically put in charge of handling our Restores and Reboots queues while on shift. Show less

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  Diya Systems

  Jul 2012 - Jul 2015

  System Engineer

  • Transferring site content from a variety of platforms into cPanel and Plesk servers, and reconfiguring them to work correctly in their new location. I have performed migrations of hundreds of sites, and have gained recognition for my ability to complete work quickly, efficiently, and without error. • Working with Linux servers with root access to entire server farm, requiring caution and attention to detail to protect the data of hundreds of thousands of customers.• Using the best tools possible to transfer data, including SSH (Rsync, SCP, LFTP), FTP/SFTP, wget, MySQL, PHPMyAdmin, etc.• Perform all necessary steps to ensure the site is working once the migration is completed, including importing databases, updating configuration files, replacing any references to original file paths in the files and databases, and testing the transferred site for error.• Identifying and resolving errors with Transferred Websites.• Troubleshooting frequently involves knowledge of PHP, Perl modules, DNS Zone modification, content management systems and other software (WordPress, Joomla, Magento, osCommerce, phpBB, vBulletin, etc.), MySQL, location and interpretation of error logs, and Linux Server Administration.• Reconfiguring common and custom scripts to work under new domain names.• Communicating with customers via ticket system (email) to provide the best possible customer service with a focus on clear explanation, empathy, and exceeding their expectations.• Frequently called upon to work with upset customers to identify their concerns and resolve them to their satisfaction.• Providing fair and accurate price quotes for paid services based on administrator time. Show less

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  Akamai Technologies

  Jul 2015 - now

  Platform Operations Engineer

  Monitoring of more than 2 lakhs of Distributed Linux Servers across the world located at several Data centers, using an Internally developed 'Network Management System' Responsible for acting proactively to the Alerts as per the pre-defined priority Levels. Analyzing the alerts thereafter, troubleshoot to find out that what might be the wrong with the Cluster or the machines including special ones. Taking all the necessary steps to mitigate it first and then either resolve the issues or we may have to communicate with SMEs, Reliability Engineers so that machines' traffic can be drained off in order to avoid DOS to the Customers and then check with our Network Infrastructure team to bring those machines up as soon as possible.Handling Incidents on the bridges as the NOCC-Representative which requires understanding the Escalation matrix, Technical knowledge if some SMEs wants us to perform relevant steps, on the bridge so that either the issues can be resolved or mitigated for the time being.Creating Planned/ Emergency Maintenance either initiated by our Internal team or ISPs which includes finding the exact targets which might be impacted during the Maintenance window and making sure the handoffs are done so that we bring the Drained machines/ Clusters UP as soon as the Maintenance over. Phase wise deployment of server patches; Investigating service or network outage and providing RCAs; Installing and configuring Akamai softwares on servers and managing them to provide high scalability and availability. Monitoring and managing Linux infrastructure and maintaining High availability of Akamai services.Handling incoming calls either from Field Technicians, Internal Teams of Akamai or from ISPs to assist them whether it is safe to go ahead with the Maintenance; Update, RCA or steps to resolve the ongoing issues on our Clusters or Traffic dip issues respectively. Show less