Daria Mazur

Experience

• 

  Polski Związek Żeglarski

  Jul 2010 - Aug 2010

  Sędzia

  - General administrative duties during Sailing Cadet World Championship and Promotional Regatta,- Coordinating of the fair plays conduct.

• 

  IBM

  Jan 2014 - Mar 2016

  Przedstawiciel działu obsługi klienta

  - Manages and distributes incoming and outgoing internal and external mail.- Research, prioritize and resolve customer issues in timely.- Manage large volume of customer calls in friendly and courtesy manner.- The focal point of accounts BP and McCain, responsible for tracking, following-up all customer requests in a timely manner and helping another agents with- Call coach, responsible for scoring and monitoring the calls of other agents- Maintain procedures and processes for first level problem determination.- Handle any front-line technical queries and fix or log them appropriately accurately reflecting content of the call. Show less

• 

  Gardner Denver

  Apr 2016 - Sept 2020

  KEY PERFORMANCE AREAS:- Provide on-ongoing communication/liaison link between the customer, field representative, the Sales Team and factory with regards to Orders, Inquiries, Quotations, and other commercial issues as appropriate.- Process orders in SAP, ensuring correct pricing, profitability, and accuracy .- Progress chase outstanding sales orders via manufacturing.- Liaise with Manufacturing/Finance/Shipping/Stores regarding orders and enquiries.- Organize debit/credit notes due to price changes, sales returns, etc.- Ensure that administrative procedures meet Company and customer standards.- Liaise with other functions/facilities within the Company, customers and suppliers as required. Show less

  • Sales Specialist

    Jun 2020 - Sept 2020

  • Senior Sales Coordinator

    Apr 2016 - May 2020
• 

  Lloyd's Register

  Oct 2020 - now

  Key Responsibilities:Set up Projects [PRJ, DCP, CoC], Sales Orders and Purchase OrdersSupporting Projects Responsible Person and SDS and SD Teams in further projects arrangement, amendments and issuesEnsure ICP Projects & Sales Orders are properly closed with no errors in revenue recognitionCreation of Purchase Orders for SuppliersCreation & Cancellation of Contracts in ByD (In-Class, MMS, SERS)Creation and releasing of Service Orders; flag service orders for invoicing when job is completeReview & follow up on Service Orders in query until these are resolved For queried invoices, assisting in dummy Service Order creation for invoice reissueCoaching & training other employees as appropriate to achieve effective knowledge transfer and applicationIdentify and suggest improvements to administration processes and procedures. Assist Coordinator/managers with the implementation of new administrative processes and procedures within the teamEnsures documentation/data/information and tasks relevant to the individual are planned, evaluated, and processed in accordance with local business requirements and agreed deadlinesReview & analyze data to provide management information/statistics, including the identification and reporting of process failures, to support the overall delivery of processesDeal with complex queries and build relationships with internal/external clients, as appropriate, including resolution of service problemsConduct all activities in line with internal procedures, contractual requirements, cost structures and budget constraintsKey Health & Safety Responsibilities:Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your safety or health.Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager. Show less Key Responsibilities:Manage Order to Invoice process and perform the following activities in SAP ByD system:· Respond to client and other incoming enquiries and produce quotations with appropriate pricing; gain approval for Quotes· Make changes in Customer Master Data if required· Obtain client authority to start work/purchase order (PO)· Check existing contracts; attach notes in ByD; confirm invoicing details· Control commercial documentation· Set up ‘Contract’ or ‘Project’ in system for the agreed scope of work.· Create Service orders· Assign Responsible Person (RP) and allocate work to Service Delivery· Function as RP for some products, i.e. transactional work like MEC, small NC TSO jobs· Monitor progress of service and/or sales orders· Schedule and monitor tasks in ByD dashboard· Create project invoice requestsRegular monitoring in ByD· Monitoring quotes, validity of contracts, projects progress, work centres, work packages for assignment, utilisation· Review migrated jobs, open jobs, ageing projects; close jobs where possible so they can be billed.· Check missing time (employees and subcontractors)· Confirm ‘goods receipt’ when a service if delivered / task is complete· Do approvals where relevant· Assign transactions to jobs· Priorities' and process documentation/data/information in accordance with local business requirements and agreed deadlines.· Data filing/entry in accordance with defined procedures.· Deal with queries and build relationships with internal/external clients, as appropriate.· To coach other team members, as appropriate, to achieve effective knowledge transfer and application.· Conduct all activities in line with internal procedures, contractual requirements, cost structures and budget constraints Show less

  • Service Delivery Support (SDS) Senior Administrator

    Mar 2023 - now

  • Service Delivery Support Administrator M&O

    Oct 2020 - Mar 2023