Karan Bagwe

Experience

• 

  Infosys

  Nov 2015 - Feb 2019

  Senior System Engineer

  Worked as Senior System Engineer for 3.3 Years in Mainframe/COBOL/JCL/CICS/DB2 Production Support & Application Development.

• 

  Tata Consultancy Services

  Feb 2019 - Jul 2022

  o Managed IT portion of service contracts after sales domain to ensure accuracy and timeliness by collaborating with internal departments and third party vendors.o Provided original solutions by using various tools and techniques and constantly questioning the status quo. Experiments with new approaches and effectively utilizes creativity to enhance outcomes.o Identified & implemented PI (Process improvements) to achieve Process Automation/MIPS savings/Ticket Reduction.o Worked on highlighting issues upfront [Risk in meeting timeline, resolving ticket/task, Forecast impediments], providing visibility to business with confident communication and status update to customer.o Facilitated continuous development of individual and organizational competencies, developing other's potential through the sharing of expertise and providing timely feedback.o Worked on grooming new joiners with technical & functional knowledge transfer.o Assisted in training new or junior team members, create own backup and act as backup for others, conduct enhancement review & provide timely feedbacks. o Created jobs to automate daily, monthly, quarterly or yearly financial reporting system.o Worked on developing, designing batch program modules, performed unit test and performed unit/integration testing of the functional modules.o Provided technical second-level product support for company’s Application.o Responsible for tracking of trouble tickets and resolution of escalated support incidents.o Handled adhoc requests from business such as data extraction or data analysis.o Create and maintain documentation for supported applications. Show less

  • IT Analyst

    Jun 2021 - Jul 2022

  • System Engineer

    Feb 2019 - Jun 2021
• 

  IBM

  Jul 2022 - now

  Mainframe Consultant