Krystal Charn

Experience

• 

  Lenovo (Singapore) Pte Ltd

  Nov 2011 - Oct 2012

  Tax Accountant Executive (Indirect Tax)

  1. Extract information from SAP system, analyse data and ensure correct tax treatment stipulated as per business operation flow. To liaise and investigate any potential tax discrepancy with China counterparties;2. Perform sampling checks on sales invoice against purchase orders to ensure accurate tax reporting is adhered to;3. Prepare reconciliation reports and GST (Indirect Tax) for the purpose of Inland Revenue Authority of Singapore (IRAS)’s reporting;4. Prepare tax computation filing to Australia Taxation Office;5. Attend to tax queries raised by business units on new operations flow and/or cross-border operations;6. Perform system testing during implementation of new system;7. Provide support to manager for tax audits, investigations and any other ad-hoc projects assigned from time to time. Show less

• 

  Maybank

  May 2013 - Apr 2018

  1. Identify automation opportunities to streamline branch processes for operational efficiency; designing and operationalising solutions along with business stakeholders and technology department;2. Analyze operations standards, develop procedures and solutions in align with Bank’s internal risk policy and compliance guidelines to improve processes, systems, and overall branch productivity to achieve better customer banking experience;3. Perform investigation of root cause for branches’ operational lapse and discrepancy and to provide recommendation for any potential gaps identified; 4. Provide operational advisory to branches and relevant stakeholders across the bank. Support manager in addressing issues raised by regulators and/or auditors;5. Project Management; coordinated with all internal stakeholders to implement and deliver the project objectives in a timely manner;6. Oversee all branches’ operational aspects and ensure execution carried out in accordance to guidelines and policies;7. Monitoring and tracking of all branches’ performances, e.g. all customer are served within the stipulated SLA Show less 1. Provide customer service to customers while attending to customer’s banking needs and attending to customer’s enquiries and feedbacks;2. Perform day-to-day over-the-counter transactions, which includes cash handling/ management, account opening and closure, balancing of cash and cheques and remittance handling. Ensuring all procedures are executed in accordance to the stipulated procedures;3. Conduct Customer Due Diligence (CDD)/ Know Your Customer (KYC) checks during onboarding and transaction handling;4. Migrate and guide customers to use the self-service banking channels;5. Perform general administrative duties and support Service Manager to the daily operations of the branch;6. Liaise with middle office departments for execution of customer’s instructions/ Anti-Money Laundering (AML) related queries;7. Identify, investigate and escalate for any potential suspicious transactions that does not align with customer’s profile in accordance to the Bank’s AML framework; 8. Cross-selling of general insurance to customers, stay updated with the product changes and identify unique selling points to aid in sales process;9. Resolve customer’s complaints with cross functional departments; oversaw resolution process, review investigation, draft incident report and implement controls to mitigate future occurrences. Show less

  • Executive - Branch Operations - Process & Control

    May 2016 - Apr 2018

  • Assistant Service Manager

    May 2013 - Apr 2016
• 

  DBS Bank

  May 2018 - Jul 2022

  Associate, Branch Operations Health Check, COO Office - Consumer Banking Group

  1. Conduct branch inspections and thematic reviews to assess fulfilment with laid down procedures and requirements;2. Provide recommendation and identify risks and gaps in process and controls to relevant stakeholders;3. Analyse branches' findings, trends and highlight areas of improvement;4. Process data and provide appropriate reporting on finding and trends;5. Develop and implement efficient and effective methodology for inspections;6. Conduct workshop, refresher classes, and mass briefing to increase branches' risk control awareness. Show less

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  UOB

  Aug 2022 - now

  Client Advisor Assistant

  1. Delivers superior client experience through understanding, anticipating, and executing client’s transactions and providing excellent administrative and organizational support to Private Bankers (Senior Client Advisor/Market Head/Senior Team Lead);2. Prompt and accurate processing of clients banking and investment transactions. Activities include and is not limited to account onboarding and static maintenance, asset transfers, deposit, and loan processing;3. Track and manage document deficiencies attend to client queries and review and resolve client enquiries and issues in a timely and satisfactory manner;4. Coordinate across departments to implement and deliver on client commitments;5. Escalate service issues to relevant internal stakeholders;6. Provide mentorship to new CAAs as well as participate in adhoc projects e.g., systems application UAT, process improvements and focus groups. Show less