Talk to sales Try for Free
Thevakorn Lauritsen

Thevakorn Lauritsen

Salgsmedarbejder

Followers of Thevakorn Lauritsen561 followers
location of Thevakorn LauritsenCopenhagen, Capital Region of Denmark, Denmark

Connect with Thevakorn Lauritsen to Send Message

Connect

Connect with Thevakorn Lauritsen to Send Message

Connect

  • Timeline

  • About me

    Online Support Specialist // Food fanatic // Cand. Scient. MSc of Medialogy

  • Education

    • VUC Lyngby

      2015 - 2017

    • VUC Lyngby

      2014 - 2017
      HF High School Equivalence Certificate Program

    • Aalborg Universitet

      2017 - 2020
      Medialogi Game and Interactive Media Design

      Activities and Societies: M3 Awards, Tutor and Slusen Board Member Broad education with competencies in programming, game design, interaction design, image and sound processing, statistics and experimental design, computer graphics, and project management. This education spans over 6 semesters.6th Semester:- Theory and Practice of Game Design and Development- Technologies for Web and Social Media- Ethnographically Informed Design5th Semester:- Computer Graphics Programming- Screen Media- Rendering and Animation… Show more Broad education with competencies in programming, game design, interaction design, image and sound processing, statistics and experimental design, computer graphics, and project management. This education spans over 6 semesters.6th Semester:- Theory and Practice of Game Design and Development- Technologies for Web and Social Media- Ethnographically Informed Design5th Semester:- Computer Graphics Programming- Screen Media- Rendering and Animation Techniques4th Semester:- Physical Interface Design- Audio Processing- Design and Analysis of Experiments3rd Semester:- Image Processing- Programming of Complex Software Systems- Human Senses and Perception2nd Semester:- Programming for Interaction- Interaction Design- Mathematics for Multimedia Applications1st Semester:- Audio-Visual Sketching- Introduction to Programming- Problem-Based Learning in Science, Technology & Society Show less

    • Aalborg Universitet

      2020 - 2022
      Kandidatgrad Medialogi

      Activities and Societies: Games design, Level design and narrative Spans over 4 semesters with a lot more nuances for relevant topics in the field of media.10th semester:- Master Thesis: Investigation of perceived wayfinding based on the effects of zoning layout in games.9th semester:- Internship at DADIU (Game and Level Designer)8th semester:- Semester project: Games spaces and how they affect player's perception of a problem in a video game- Modelling Physical Systems- Algorithms, Datastructures, and Software Engineering… Show more Spans over 4 semesters with a lot more nuances for relevant topics in the field of media.10th semester:- Master Thesis: Investigation of perceived wayfinding based on the effects of zoning layout in games.9th semester:- Internship at DADIU (Game and Level Designer)8th semester:- Semester project: Games spaces and how they affect player's perception of a problem in a video game- Modelling Physical Systems- Algorithms, Datastructures, and Software Engineering for Media Technology- Narratives in Digital Culture7th semester:- Semester Project: Investigating narrative engagement in an adaptive and linear environmental storytelling- Foundation in Games- Multimodal Perception and Cognition- Machine Learning for Media Technology Show less

  • Experience

    • Promenaden

      Jun 2010 - Jul 2013
      Salgsmedarbejder

      Worked as a full-time waiter/service employee at the restaurant. Servicing customers, cleaning the restaurant, restocking wares, prepping and making food.

    • Glostrup Hospital

      Nov 2018 - Jun 2022
      Hospitalsmedarbejder

      Here I am working as a service employee for the hospital café where I expedite, do service, cleaning and restocking.

    • DADIU

      Aug 2021 - Jan 2022
      Game and Level Designer

      Worked as a game and level designer for group 4 in DADIU internship. I was primarily focusing on mechanics, navigation and level design implementation.

    • Clerk.io

      Oct 2022 - Apr 2024

      My main work responsibilities are:- Provide and assist clients with technical support regarding Clerk.io and their webshop.- Create video explanations, answer phone, and attend online meetings with clients.- Assist and help colleagues with technical support for existing clients.- Creating and update help.clerk.io documentation- Provide and assist agencies through our partnerships with technical support regarding Clerk.io.- Assist and attend in technical meetings with self-served onboarding clients who have questions regarding Clerk.io.- Assisting and giving advice to customers how to improve their performance not only with Clerk.io but also in general.Achievements:- 60K DKK MRR extra in subscriptions by assisting and helping clients using our products. My primarily role in most of these cases were being the facilitator and main communicator with clients of ongoing tickets, issues and onboarding challenges.- First response time: Live chat avg. 50 seconds - industry average is 1 min and 30 secondsEmail avg. 2 minutes - industry average is 11.5 hours- CSAT currently: 98% - industry average is 80%. Show less

      • Product Specialist & Tech Support Specialist

        Oct 2023 - Apr 2024

      • Technical Support Specialist

        Oct 2022 - Oct 2023

    • Dreambound Studio

      Jan 2023 - Jan 2024
      Project Manager

      Currently working as a junior project manager/producer in the development of a unannounced Unreal game project.My main skills are used for researching potential funds, investors, project management and market research.

    • Dayforce

      May 2024 - now
      Online Support Specialist II

      My work at Eloomi (Dayforce) is a customer-facing role as a Support agent in which I offer online assistance to customers globally, but mostly in Europe and USA with know-how questions, report requests, as well as technical troubleshooting and escalation of customer queries to development (product) teams.In this position, I am:- Working with databases and SQL queries to generate custom reports- Ensuring approval via Hoppscotch for features- Working closely with APIs (system integrations, SSO, etc) - setting up and troubleshooting.- Troubleshooting different technical issues that take place on the web app of our LMS (Learning Management System)- Assisting customers with questions regarding the features of the Eloomi software.- Writing escalations with relevant information to our tier 2 or 3 team.- Quality test and assure features are working as intended- QA for development of an internal admin tool used by internal staff for Eloomi customersAchievements so far:- Onboarding training completed in 1,5 days- Avg. response time 1 minute 2 seconds- Ticket close time 3,5 hours- 100% CSAT for 3 months (Afterwards avg. 98% CSAT) Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Board Member

      Issued by Slusen on Oct 2018
      SlusenAssociated with Thevakorn Lauritsen

    • Tutor

      Issued by Aalborg Universitet on Aug 2018
      Aalborg UniversitetAssociated with Thevakorn Lauritsen