Ramesh Roy

Experience

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  Patni Computer System

  Jan 2008 - Oct 2010

  Lead Analyst

  Job Description ============= • My Duty involves monitoring a network comprising of more than 1500 network sites using tools like Hummingbird, IBM Tivoli Netview, Visual Pulse 3.0c, Orion/ Solar winds Network Performance Monitor, Tivoli TEC Event Viewer etc. and providing L1 network support.• Troubleshooting for device involved CISCO ASA, Routers and Switches.• Maintaining process quality levels as per the SLA's. Team performance monitoring and management. • Training and mentoring members of the team for technical and process based requirements. • Making team reports - Individual Performance Report – Daily & Monthly, Performance tracking and Analysis and other reports. Also Maintaining Team attendance and Roster Adherence. • Interacting with client on a regular basis for daily critical issues and updates which includes conducting daily conference calls for discussing previous day’s issues. • Also have worked in the Service Desk for 1 year and have good understating of the Service Desk operation.• Responsibility in Service Desk include creating and managing of user accounts on the Active Directory, Installation and configuration of Cisco System VPN Client on the client PC, troubleshooting and configuration of Lotus notes, password reset on SAP, Mainframe, Lotus Notes, AS400 etc. and other general hardware and software issue. Show less

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  CSS Corp

  Oct 2010 - May 2012

  Network Engineer

  Job Description =============== • Configuring and Troubleshooting of Aruba Wireless controllers and Aruba Corvina Switches.• Configuration and troubleshooting of L2/L3 authentication deployment like Captive Portal, 802.1 x authentications.• Configuration of Redundancy between Aruba Controllers (Master-Local/ Master-Standby).• Configuration and Troubleshooting of Certificate based authentication EAP-TLS.• Helping Partners in the initials LAN deployment of Cisco and Aruba Devices and Troubleshooting.• Implementing prioritization (Qos) for Voice Traffic on Aruba Mobility controllers. Show less

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  Randstad

  Sept 2012 - May 2013

  Network Engineer

  Job Description==============• Cisco TAC engineer for Switching Technology .• Troubleshooting enterprise network consisting of Catalyst 3750 Stack switches, high end Cisco 4500, 6500 and 7600 switches.• Configuration and Troubleshooting of issues like Spanning tree, Output drops, High CPU issues, IOS upgrade, ROMMON recovery, Module related issues like errors on line cards, etherchannel, HSRP.• Configuration and basic troubleshooting on Routing Protocols like RIP, EIGRP, OSPF .• Provided configuration and troubleshooting assistance on NAT, ACL, DHCP, HSRP etc. Show less

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  Cisco

  Jun 2013 - now

  Job Description==============• TAC engineer in Wireless Team.• Troubleshooting wired and wireless network for enterprise Aironet Access Points and Cisco Wireless.• Mobility (Mobility Groups, Intra Controller and Inter Controller Roaming) • Radio Resource Management (RRM) • Network Management for LWAPP using WCS and Prime infrastructure including Cisco Mobility Service Engine (Cisco MSE).• WIRELESS Guest Access, Mobility Anchor, Web authentication• Configuration and Troubleshooting 5508,4400,2500,8500,7500 and virtual controller.• 802.11a, 802.11b/g, 802.11n ,WIRELESS Layer 2 and Layer 3 roaming • WIRELESS Security Standard 802.11i WPA, WPA2, 802.1x, EAP, EAP-TLS, EAP-TTLS, PEAP, LEAP, WEP, TKIP, AES Other WIRELESS standards 802.11f, 802.11• IP multicast, QOS in WIRELESS ,Wireless LAN Implementation and Management Show less

  • Network Engineer

    Jun 2013 - now

  • Technical Support Engineer

    Jun 2013 - now