Abigail Hendricks

Experience

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  GetSmarter

  Aug 2015 - Jul 2016

  Course Coach

  - Supported students taking the online short courses. - Offered coaching throughout their learning experience and ensured that they passed the course successfully by providing coaching plans. - Provide support to students by timeously answering emails and calls. - Track student progress and collaborate with team on how to get students back-on-track.

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  Mamelani Projects

  Aug 2016 - Jun 2018

  Youth Transitional Facilitator

  - Plan and facilitate group sessions with youth, around 15-20 participants.- Plan and facilitate wilderness group sessions that resulted in a 2-day outdoor experience. - Provided one-on-one mentoring and coaching sessions with mentees. - Record and file case-notes following sessions. - Interview, write and facilitate a storytelling workshop that culminated in a Youth Stories book. The stories detailed the real struggles youth experience in South Africa and to highlight the strengths that these young people carry, and through their stories, to inspire other young people who read them, to also see their own strengths.- Transcribe and edit short stories. Show less

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  2U

  Jun 2018 - Nov 2022

  -Course Content Development & Updates: Led a team specializing in Learning Design principles to update and maintain the existing short course portfolio. This involved iterative review processes and implementation of content changes to ensure ongoing relevance and alignment with current learning objectives.-Quality Assurance & Pedagogical Soundness: Implemented quality assurance checks on course content updates completed by the team. This ensured updates were pedagogically sound, accurate, and aligned with adult learning principles.-Instructional Design & Faculty Collaboration: Analyzed and incorporated feedback from faculty, tutors, students, and internal presentation teams to recommend, consolidate, and implement changes to course presentations on the Online Campus (Moodle). This ensured the courses provided an optimal learning experience.-Faculty Development & Collaboration: Facilitated meetings with faculty representatives at prestigious universities like Harvard, Cambridge, Oxford, and MIT. These meetings focused on course design, content updates, and pedagogical best practices.-Team Management & Development: Managed the professional development and performance of direct reports, by fostering a team environment focused on continuous learning and improvement in the field of Learning Design.- Learning & Training Facilitation: Supported the capacity planning, sprint and agile training of the team. This included running weekly sprint planning sessions, which are crucial for project management in LD. Show less - Managed customer queries from start to finish and employ creative thinking and problem solving techniques to “go the extra mile” to help students.- Participated in data reviews and Voice of the Customer sessions to inform improvements in product design, sales positioning, marketing, and business development- Utilised an in-depth understanding of the technical functions of the Online Campus to guide students in navigating the course and, where necessary, troubleshooting technical problems until the point of resolution.-Analysed course content and structure and contributed towards articles/videos for proactive student assistance with an aim of promoting student self-help. Show less

  • Lead Iterations Officer [Learning Design]

    Mar 2021 - Nov 2022

  • Course Iterations Coordinator [LD]

    Nov 2019 - Mar 2021

  • Student Success Manager

    Jun 2018 - Nov 2019
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  Freelance

  Jan 2023 - now

  Freelance Instructional Design

  Freelance Instructional Design and Content Writing - InvictusFreelance QA and Proofreading - Digital FrontiersFreelance Learning Design - MasterStartFreelance QA and Proofreading - Boston City Campus

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  Digital Frontiers

  Mar 2023 - now

  EdTech Proofreader and QA Officer

  -Helping facilitate the build/capture of content, both written and visual, onto our variousLMS platforms (mostly Moodle based).-Reviewing content, both text and visual, cross-checking name references while adheringto the specific file-naming conventions required for each.-Reporting and resolving discrepancies where documentation is incomplete orunavailable.- Downloading, uploading, and renaming visual assets into our LMS.- Providing quality assurance support, which includes a comprehensive review of howcontent is rendered within the LMS to ensure all components of the curriculum behaveas expected.- Quickly understanding and consistently applying the conventions in our style guide forany minor editorial work required.-Working with our ecosystem of project management and curriculum development forplanning and scheduling purposes.-Perform other related duties as required or assigned, related to editorial, contentcapturing and quality assurance support as needed.-Copyediting, fact, and accuracy checking.- Working on multiple online-related projects.- Assisting in the creation of supporting material.-Proofreading and course testing. Show less