Serafina Boerger, PMP

Experience

• 

  Morgan Stanley Smith Barney

  Aug 2012 - Dec 2012

  Equity Research Analyst Intern
• 

  Deloitte

  Feb 2013 - now

  Product Manager, Global Asset Management Firm• Managing a third party vendor (a team consisting of UI/UX designer, infrastructure engineer, and 3 developers) on a daily basis to develop a cognitive billing reconciliation solution that leveraged Natural Language Processing (NLP), Robotic Process Automation (RPA), and Machine Learning capabilities• Defining the go-to-market strategy to sell the solution to prospective clients• Developing a product roadmap and prioritizing solution enhancements to address the short-term and long-term needs of the customers Show less Product Manager, Fortune 500 Financial Services Company• Led a team of five offshore developers in integrating data across three data sources with Informatica Cloud, implementing Salesforce Wave Analytics, and developing six operational dashboard deployed to over 200 end users• Reduced customer attrition by 12% by supplying key insights into customer satisfaction, net promoter scores, and staff performance; expanded the client’s sales opportunity pipeline by identifying preventable bottlenecks in the interaction-to-sales conversion processPractice Co-Lead, Deloitte Salesforce Wave Analytics Practice • Teamed with Deloitte executive leadership to develop the firm’s go-to-market strategy for Salesforce Wave Analytics• Presented integration of Deloitte’s Advanced Analytics capabilities with Salesforce Wave Analytics solutions at Dreamforce 2015 and the NEW (Network of Executive Women) Retail Conference 2015 Show less Lead Analytics Solution Developer, 4th Largest Financial Institution• Designed and developed Proof of Concept for a customer complaints management tool that enables bank leadership to gain real time insights into customer service and complaints management performance in addition to escalating complaints closed past service level agreement • The solution was subsequently used to showcase Deloitte’s analytics capabilities in FSI at the Toronto Global Analytics Summit and Dreamforce 2015Strategy & Operations Analyst, Government Agency• Analyzed historical test performance and cost data to evaluate the effectiveness of existing test programs• Conducted root cause analysis to identify key drivers of cost and schedule overruns during testing and evaluation of new equipment; collaborated with Testing and Finance departments to establish baselines and implement business process improvements Show less

  • Manager, Strategy & Analytics

    Aug 2020 - now

  • Senior Consultant, Strategy & Analytics

    Jun 2017 - Aug 2020

  • Consultant

    Sept 2015 - Jun 2017

  • Analyst

    Feb 2013 - Sept 2015