AJ VERMA

Experience

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  Serco

  Jan 2011 - Mar 2012

  Customer Service Representative

  Handling customer calls. Resolve issues on call, Lodge complaint and route to concern department.

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  Tata Business Support Services Limited

  Jun 2012 - Aug 2013

  Technical Support Executive

  • Customer Service.• Configure Router and Modem.• Resolve all type of networking issue.• All resolution provided instantly by taking their system remotely

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  Gooses screen Design

  Mar 2015 - Mar 2018

  Website Administrator & Marketing Coordinator

  IT Support, Website administrator and Marketing coordinator

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  Conquest Training Ltd

  Apr 2015 - Mar 2016

  IT Support and Website Administrator
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  Claims Resolutions Services Limited

  Mar 2016 - Apr 2018

  Systems Administrator

  1.Maintain systems, databases and web pages.2.Active Directory management and configuration3.Uploading/implementing/supporting database development on an SQL server4.Password and identity management5.Create website layout/user interface by using standard HTML/CSS/JAVApractices.6.Troubleshooting and debuging software errors.7.Setup and maintenance of web application server infrastructure.8.Installs software and installs and repairs hardware and peripherals.Other duties as require by directors Show less

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  Ryman Healthcare

  Apr 2018 - Jan 2019

  IT System Support Specialist

  • Active Directory, Group policy and Server management • Trouble shooting hardware and software problems.• Device configuration and setup according to the user specifications (Design team PCs, Dedicated Devices, Shared staff devices and Room Devices, Mobile Phones, Pager Phones)• Software installation according to user request to fulfil the business requirements (Autodesk package, Power Bl, Green tree, Adobe Creative cloud applications etc)• Pager phone configuration in Samsung J2/Jl and setting up ecall application and technical support.• Installation and setup of Hardware devices such as printers IP phones etc. and setting up in respective servers.• Managing devices in SCCM, Active Directory OUS and Data store, Dynamic Distribution Groups.• Applications support for Myryman & Vcare• Zscaler first level Support (VPN) for company staff (Add/Remove domains)• Security Monitoring (inbound and outbound traffic)• Managing users in web applications such as Roster Admin Tool & Secure Credential Store, Spark Portal, and Adobe Portal.• User management in AD and Office 365 groups, Mail Exchange.• User setup, configuration and Licencing according to the level of access and requirements. Support meeting room technologies and software such as Skype for business.• Office 365, SCCM, DHCP and Printer server • Imaging Device through PXE boot • All meeting room AV setups (Logitech Video conference solution) • TeamViewer and VNC • Work alongside the infrastructure team to resolve any systems issues that might be affecting user productivity • To liaise with third party suppliers and contractors • To assist with IT Projects related duties • Identity management • Assets management tool (Service Now and ezOffice).• Provide an exceptional level of customer service to ensure that customers always receive timely resolution to their issues and they are kept informed every step of the way. Show less

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  University of Otago

  Jan 2019 - now

  Senior Systems Specialist