Søren Mikkel Knudsen

Experience

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  Twenty4help

  Jan 2003 - Jan 2003

  IT-Support trainee

  Supporting HP endusers in computers and software.

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  Share IT

  Jan 2003 - Jan 2005

  IT-Support Trainee

  User education and support on Xerox MFPs.Following IT Consultants on server/network assignments.

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  NetGet/Telekæden/Telia

  Jan 2005 - Jan 2007

  Sales assistant

  Netget was bought by Telekæden which again was bought by Telia:NetGet:Sales of televisions, Stereo, cellphones and contracts.Telekæden and TeliaSales of cellphones and contracts.

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  EDB Business Partner

  Nov 2007 - Dec 2010

  IT Supporter

  - Supporting around 600 users in Hydro Denmark.- Access administration (Active Directory, Lotus Notes and I5/AS400).- Print administration.- Participate in LAN admin role (Cisco equipment and Net ID), 1st and 2nd level support.- Administrate client assets.- Troubleshooting label printers and production terminals.

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  Skare Meat Packers K/S

  Jan 2011 - Dec 2013

  IT-Supporter

  - Supporting around 200 users in Denmark, Germany, France, Jordan and Spain.- Administrating Backup exec 2010 R3.- User, printer and access administration on I5/AS400 and Windows server.- Troubleshooting label printers and production terminals with supplier.- Administrating VMware ESX 3.0 and ESXi 4.1.- Optimizing old existing solutions. - Project experience from implementing following systems with supplier: - IBM Storwize v7000 SAN. - VMware ESXi 4.1 - Symantec Backup Exec 2010.- Administrate Venus phone central.- Attending supplier meetings.- Maintenance of info monitors.- Administrating VLANS and small networking assignments in HP procurve.- Making small changes in logon scripts and other specific codes. Show less

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  Gram & Juhl A/S

  Jan 2014 - Jan 2021

  Technical Support

  At Gram & Juhl the technical support department helps customers by supporting their needs whether it is troubleshooting on existing TCM systems or implementation of new and old wind farms. One of our most important responsibilities is to listen to the customer needs and wishes regarding new product features as this helps us to continue to be the worlds leading supplier of CMS within wind energy.Primary tasks:- Working in close cooperation with our development departments to maintain and develop a even better product based on own observations and customer feedback.- Help maintaining internal and external documentation.- Troubleshooting installed systems.- Assisting in developing internal product testing.- Pre RMA handling.- Internal IT administration and support.- Maintaining and creating internal process flows/swimlanes.- Leading TCM implementation projects for new wind farm projects.- Leading TCM datacenter migration projects.Non Technical tasks:- Working environment representative.Applications:- MySQL/MariaDB- Windows server 2003, 2008, 2012, 2016- Linux (RHEL6,7 and CentOS)- VMware 6 and Vcenter- Office 2010 and Libre Office- Gitlab Show less

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  KK Wind Solutions

  Jan 2021 - now

  Technical Project Lead (Service Engineering)

  My journey with KK Wind Solutions began when Gram & Juhl was acquired, and since then, I have continued to serve as a key customer contact, ensuring that their needs and wishes are effectively communicated and addressed within the organization.Key Areas of Expertise:TCM Release Validation: Leading and executing the validation process in collaboration with R&D and customers.Server and Datacenter Migrations: Planning and managing seamless migrations for TCM servers and datacenters, ensuring minimal disruption.Bug and Feature Management: Registering bugs and feature requests to continuously improve our offerings.Process Optimization: Striving to enhance support processes and response times for better customer satisfaction.TCM Installations: Installing and setting up new TCM servers and datacenters.Troubleshooting: Providing expert troubleshooting for the TCM product suite.Technical Support Systems: Integrating new ticket systems to streamline and improve services.QHSE Representation: Serving as a QHSE employee representative (AMR) and contributing as a member of the work committee. Show less