Rama Patel

Experience

• 

  Kurt Geiger

  May 2004 - Dec 2010

  Brand Specialist

  Brand Specialist (January 2010 - December 2010)Sales Assistant (May 2004 - January 2010)Worked as part of a team on designer and luxury brands to provide a consistent and professional service to Harrods celebrity calibre of clients.Responsible for maintaining the integrity of the brand and providing specialist product knowledge and after care products whilst understanding the materials and workmanship involved.Supported the Manager in driving sales, achieving targets and delegating tasks to team members.Supported back of house operations, including department controls, security, health & safety, banking processes, stockroom control and visual merchandising. Show less

• 

  GLL

  Feb 2011 - Mar 2013

  Customer Service Advisor

  Responsible for the entire sales cycle including touring prospective members, closing sales and building relationships with existing members.Responsible for reception duties including cashiering, banking, revenue protection, and dealing with face to face and telephone enquiries.Worked as a team member to provide the highest level of service to customers to maximise centre targets.

• 

  Harrods

  Feb 2012 - Mar 2014

  Sales Supervisor

  Support the Retail Manager with various management functions including supervising the shop floor, preparation of department briefs, management of breaks, refunds, exchanges, customer queries, complaints, department procedures, sale preparation, guest shopper reports to be in line with the company goal, liaising with suppliers and Head Office departments.Conduct monthly one-to-ones with Sales Associates to discuss their sales performance, KPIs and monitor department targets.Highlight areas of improvement, whilst offering solutions and also praising colleagues for outstanding performance.Create strategies to develop and expand existing customer sales which result in a improvement of the departments KPIs.Administrative responsibilities including tracking sales progress, troubleshooting technical problems, maintaining department database records and responding to telephone and email enquiries. Show less

• 

  Bang & Olufsen

  May 2014 - Nov 2015

  Senior Sales Supervisor

  Responsible for day to day store operations as assigned by the Store Manager, including but not limited to conducting presentations and product demonstrations, delivering optimum customer service, developing strong customer rapport and offering an exciting shopping experience. Serving as a leader and point of contact for customer escalations and complaints.Promoting a team environment; enlisting others in the achievement of daily, weekly and monthly sales, whilst being a dynamic and effective contributor to sales targets and store KPIs.Proactively identifying new sales opportunities; providing feedback to improve processes and performances. Ensuring the continued development of new retail and commercial opportunities in store and at external events.Project management of client home renovations; liaising with multiple contractors including third party AV manufactures, conducting site surveys and home installation of premium home AV equipment. Designed and delivered marketing and promotional campaigns and product launches.Administrative responsibilities including screening calls and emails; managing calendars; making travel, meeting and event arrangements; processing expense reports; preparing rotas; coordinating the submission of proposals; preparing reports and financial data Show less

• 

  Dixons Carphone

  Dec 2015 - Jan 2016

  Loss Prevention Analyst

  Short Term Contract.Assisting in the coordination and completion of information security operations documentation.Working with information security leadership to develop strategies and plans to enforce security requirements and address identified risks.Using a number of detection techniques to identify high risk accounts, detect unusual activities, investigate and subsequently close suspicious accounts.Taking immediate action to mitigate losses to both business and customers.Identifying and detecting suspicious activities in online transaction using fraud detection systems and feedback from customers and providers.Liaising with customers over email and on the phone, completing background checks, systems administration and to identify chargeback’s to contest when appropriate. Show less

• 

  Berkeley Group Plc

  Mar 2016 - now

  Develop and maintain strong working relationships with all business partners in the region.Identify new leads, building and maintaining strong relationships with new and existing clients and partners/ brokers.Create and execute strategies to successfully reach new business opportunities.Partner with both internal and external parties, delivering excellent customer service to existing and potential buyers.Prepare and maintain weekly and monthly reporting, completing all work in a timely manner.Generate new opportunities for the business through identifying and establishing new business partnerships.Understand and communicate the organisation’s value propositions and processes through proposals and presentations.Expand the office’s business development network through the completion of activities in Dubai and the surrounding geographic area.Organise, coordinate and manage events for the region.Maintain and share professional knowledge through education, networking, events, and presentationsBuild and create a business development database for the region.Complete market research and implement strategies that align to the goals of the MEA and India regionPartner with other members of the Internal Team and wider Berkeley Group to promote the business activities and develop strong working relationships with other internal business stakeholders Show less • Previous development: Royal Warwick Square, Kensington | West End Gate, Marylebone | Oval Village, Oval Victory Pier, Gillingham | Chiswick Gate, Chiswick, The Mansions | Wimbledon • Successfully completed The Berkeley Group Sales Academy 2016• Sales Person of The Quarter 2017 (Berkeley Homes West London)• Successfully managed & overseen a new phase launch in the UK & Overseas (Hong Kong)Targeting, appraising, training, motivation and personal development of site based sales staff and office based administration staff.Management and organisation of the Sales & Marketing suite and related administrative functions.Manage sales team rota in line with business operating hour and record, collate and maintain all staff records of holidays/sickness and any related information which the company may require.Ensure all sales related paperwork and systems are managed to the company’s standards and requirements.To research the marketplace and use the data to sell above the competition and to effectively manage a sales database to optimise sales opportunities. To generate potential sales leads in addition to those created by marketing activity and to maximise the telephone as a sales tool.To apply effective selling skills in order to exceed required profitable sales targets.To progress secured reservations to exchange and to anticipate and manage the threat of cancellation and minimise the cancellation rates.To ensure a smooth journey for the customer and the company during the legal process and ensure smooth handover from Sales to CRM.To effectively manage all customers and deliver excellent customer service and to effectively manage and resolve any customer complaints.To work as a participative member of the sales team and to actively focus on self-development and the improvement of sales and sales management skills. Show less Manage the sales process and negotiations with a wide variety of customers.To progress secured reservations to completion and to anticipate and manage the threat of cancellation and minimise the cancellation rates.Implement Berkeley Group's continuous drive to deliver excellent customer service by managing the customer journey and consistently exceeding customer expectations. Dealing with a carried customer base in a friendly, polite, professional manner and respond to queries via e-mail and telephone. To research the marketplace and use the data to sell above the competitionReaching and trying to exceed sales targets set by the company. Trying to build the client base and making sure administrative records are kept up-to-date at all times. Show less

  • Business Development Manager MEA & India

    May 2021 - now

  • Business Development Executive MEA & India

    Oct 2020 - May 2021

  • Senior Sales Consultant

    Nov 2018 - Oct 2020

  • Sales Consultant

    Mar 2016 - Nov 2018