Arturo Sandoval

Experience

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  Hey Banco

  Nov 2021 - Oct 2022

  Retail Banking Analyst

  Successfully launched two new financial products: CuentaHey Menores and Ligas de Cobro.Conducted and managed over 100 user interviews, bothdigitally and in person.Handled over 200 incidents, including technological bugs,banking issues, and CONDUSEF cases.Managed a user base of over 500,000 clients.Implemented lifecycle strategies, including promotions,cross-selling, and customer engagement activities.

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  Tecnológico de Monterrey

  Oct 2022 - now

  Product Management | The Learning Gate

  - Established the first Product Management department, building key processes for product strategy, user research, and requirements gathering.- Scaled paid customer base from 600 to 4,000 within 18 months and achieved 2,900% growth in registered users, reaching over 30,000.- Led platform redesign, new feature development, and integrations to improve UX and functionality.- Sustained key activation metrics above 40% and improved NPS by 25 points, reaching 74.- Led cross-functional projects to strengthen alignment and operational efficiency across Business Ops, Product Ops, and UX. Show less