Mohammad Zarooq

Experience

• 

  SABIC

  Sept 2008 - Jan 2013

  • Offering Remote Assistance for more than 2,500 End users.• Remote installation of software’s and Troubleshooting.• Supporting End Users Remotely through Remote Access• Remote access through SMS, Remote Desktop, Remote assistance, SCCM.• Installation & Configuration of various simulation software’s like, Aspen 7.3,Dynsim,Hextran,Inplant,PRO2,Visual Flow,Ramis,Meridium,PI.• Deployment of windows7 Operating System.• Configuring & troubleshooting Microsoft office Communicator for live chat & Video conference.• Configuring & troubleshooting for domain problems.• Installation Configuration, Modification & Troubleshooting CISCO IP Phones.• Configuring outlook for Blackberry, Iphone, Ipad and Smart Phones• Troubleshooting & Configuring WIFI Networks.• Rendering services for Kiosk Machines for Employee Self Services.• Maintaining and updating I.T. Database & Documentation.• Creating and deploying image for various models of PC’S & Laptops.• Offering physical support if not possible to connect remotely.• Contacting Vendor for I.T Components.• Providing level1 & level2 support to End users.• Escalating the cases to other levels if it belongs to their group.• Installation of local printers and troubleshooting.• Troubleshooting of network printers.• Installation & Configuration of Cisco Spider Phones• Providing support for live conference and Telepresence• Troubleshooting Network related problems.• Installation of unified Cisco Video advantage software to Enable video conference through IP phones.• Installation and Configuration of new PC’s and Laptop’s• Setting up of Multimedia Projectors during the time of meetings. Show less • Offering Remote Assistance for more than 2,500 End users.• Remote installation of software’s and Troubleshooting.• Supporting End Users Remotely through Remote Access• Remote access through SMS, Remote Desktop, Remote assistance, SCCM.• Installation & Configuration of various simulation software’s like, Aspen 7.3,Dynsim,Hextran,Inplant,PRO2,Visual Flow,Ramis,Meridium,PI.• Deployment of windows7 Operating System.• Configuring & troubleshooting Microsoft office Communicator for live chat & Video conference.• Configuring & troubleshooting for domain problems.• Installation Configuration, Modification & Troubleshooting CISCO IP Phones.• Configuring outlook for Blackberry, Iphone, Ipad and Smart Phones• Troubleshooting & Configuring WIFI Networks.• Rendering services for Kiosk Machines for Employee Self Services.• Maintaining and updating I.T. Database & Documentation.• Creating and deploying image for various models of PC’S & Laptops.• Offering physical support if not possible to connect remotely.• Contacting Vendor for I.T Components.• Providing level1 & level2 support to End users.• Escalating the cases to other levels if it belongs to their group.• Installation of local printers and troubleshooting.• Troubleshooting of network printers.• Installation & Configuration of Cisco Spider Phones• Providing support for live conference and Telepresence• Troubleshooting Network related problems.• Installation of unified Cisco Video advantage software to enable video conference through IP phones.• Installation and Configuration of new PC’s and Laptop’s• Setting up of Multimedia Projectors during the time of meetings. Show less

  • I.T.Desktop Support

    Sept 2008 - Jan 2013

  • Technical Support

    Sept 2008 - Jan 2013
• 

  Al-Fanar Co.

  Feb 2013 - Mar 2022

  IT Technical Support Specialist

  • Offering Remote Assistance for more than 3000 End users.• Remote installation of software’s and Troubleshooting.• Supporting End Users Remotely through Remote Access• Remote Access through Remote Desktop, Damware, Teamviewer & Teams• Creating new Employee mail accounts and Assigning office 365 License.• Installation & Configuration of various software’s like, Navision, Primavera, Softphone, Cisco Jabber.• Deployment of windows 10 Operating System.• Troubleshooting & Configuring user SAP Accounts.• Configuring & troubleshooting Microsoft Teams for live chat & Video conference & Desktop sharing.* Configuring & Troubleshooting Office 365 both for domain users & Cloud users.• Configuring & troubleshooting for domain problems.• Installation Configuration, Modification & Troubleshooting CISCO Communication Software.• Configuring outlook for Apple, Iphone, Ipad and Smart Phones• Configuring & Troubleshooting Soft Phone for Android & Apple Phone.• Troubleshooting & Configuring WIFI Networks.• Creating and deploying image for various models of PC’S & Laptops.• Offering physical support if not possible to connect remotely.• Providing level1 & level2 support to End users.• Escalating the cases to Higher levels if it belongs to their group.• Installation & configuration of local printers, Network printers and troubleshooting.• Installation of Cisco web communicator software.• Troubleshooting Network related problems.• Installation of unified Cisco Video advantage software to Enable video conference through IP phones.• Installation and Configuration and Creating Images for new PC’s and Laptop’s• Setting up of wired & wireless Multimedia Projectors during the time of meetings. Show less

• 

  Alfanar Energy

  Feb 2019 - Feb 2019

  IT Technical Support Specialist

  • Deployment of Windows10 Operating System & Joining them to Alfanar Domain with Alfanar Standard name and standard software’s• Providing overall Support to End Users • Changing Windows Interface to Spanish.• Providing session for One Drive for Business, usage, benefits, Installation and configuration of One Drive for Business.• Remote installation of software’s and Troubleshooting.• Supporting End Users Remotely through Remote Access• Remote Access through SMS, Team viewer & Skype for Business2016.• Installation & Configuration of various software’s.• Configuring & Troubleshooting Users SAP accounts• Configuring & troubleshooting Skype for Business for live chat & Video conference & desktop sharing.• Installation and Configuration of Microsoft Teams Software.• Configuring & Troubleshooting Office 2019 & Office 365 • Unlocking & resetting SAP, C4C, Success Factor & SAP Fiori Passwords.• Installation Configuration, Modification & Troubleshooting Forti client VPN Software’s.• Configuring outlook for Apple, iPhone, iPad and Smart Phones• Configuring & Troubleshooting Cisco Jabber for Android & Apple Phone.• Troubleshooting & Configuring WIFI Networks.• Installation of McAfee Software, Updating & Scanning for Virus.• Offering physical support if not possible to connect remotely.• Escalating the cases to other levels if it belongs to their group.• Installation & configuration of local printers, Network printers and troubleshooting.• Installation of Cisco web communicator software.• User Data Backup & File creation.• Troubleshooting Network related problems.• Installation and Configuration of new Laptop’s &Printers• Providing support to share the screen Wireless during Meetings through Click share Show less

• 

  Alfanar

  Apr 2022 - now

  IT Sr. Technical Support Specialist-Supervisor

  • Creation of new User Email accounts, Service accounts and assigning office 365 License.• Assigning E1, E5 ,F3,E5,P2 license based on the User Requirements.• Creation of new users for VDI and granting them VDI access• Installation of required software’s in VDI Machines as per the requirements of External Vendors.• Providing remote support for VDI Users for login, connectivity, software installation.• Creation of new users and granting them access in Windows 365(Cloud PC) for Vendors• Resetting User MFA for Mobile Authentication• Supporting End Users Inside and Outside KSA(Europe,UK,India,Egypt)• Coaching and Mentoring L1 team & Working on L2 tickets• Responsible for IT Onboarding: Create account, Assign License, etc• Responsible for IT Clearance: Termination, Resignation, Dismissal, nonrenewal• Providing Support to L1 team for Difficult tasks.• Assigning Approved ITSO to concerned IT Staff through ITSM.• Assigning Unassigned tickets to the concerned staff and managing the SLA• Supporting End Users Remotely through Remote Access• Installation & Configuration of various software’s • Deployment of Windows10 & Windows 11 Operating System.• Configuring & Troubleshooting Users SAP accounts, Fiori and SF Accounts.• Configuring & Troubleshooting Office 365, for domain users, Cloud & Project site users.• Unlocking & resetting SAP & C4C Passwords.• Installation Configuration, Modification & Troubleshooting Forti client VPN Software’s.• Configuring outlook for Apple, iPhone, iPad and Smart Phones• Configuring & Troubleshooting Cisco Jabber for Android & Apple Phone.• Troubleshooting & Configuring WIFI Networks.• Offering physical support if required.• Escalating the cases to other levels if it belongs to their group Show less