Aditi Alam

Experience

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  PRAN-RFL Group

  Sept 2012 - Dec 2012

  Marketing Intern

  Branding and Market Research

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  Banglalink ( Orascom Telecom Bangladesh Ltd)

  Mar 2013 - Aug 2013

  Icon Manager

  Duties/Responsibilities:• Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. • Work in one or multiple queues/skill sets over various customer contact channels.• Responsible for improving customer retention through programs and service provided to the customer • Utilizes mechanized systems to initiate and complete service orders and handle customer requests. • Continually maintain working knowledge of all company products, services and promotions. • Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans. • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.• Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy• to resolve customer issues with one call resolution• Offers alternative solutions where appropriate with the objective of retaining customer's business. Show less

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  Techno Holdings Ltd (Family Business)

  Jun 2013 - Dec 2015

  Executive Assistant To Chief Executive Officer

  • Office & staff management.• All kind of dealings with Land owners, media man, Flat Buyers, Law & Enforcing agencies, to be deal with all kinds of Govt. Semi govt. Private & Utility Providers,• Making advertisement policy & resolution for sale.• To controlled & follow up the marketing division.• . Doing everything for the procurement of land for the new project as per the order of higher authority.• Submit the sales report to the higher authority.• All department of office have run by the digitized & internet technology. Show less

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  Omicon Group

  Oct 2015 - Sept 2016

  Sr. Executive ( Corporate Affairs)

  • Assist to Deputy Managing Director • To monitor international and local communication • Maintain calendars - arrange, coordinate and prioritize complex scheduling and logistics.• Provide telephone coverage - answer executive phones, take accurate messages, know executive’s• Arrange internal and external meetings (internal meetings typically require extensive coordination).• Compose and type agendas and correspondence for special events, board meetings, committee meetings and Business development activities.• Responsible for handling all travel arrangements (domestic and international) including hotel accommodations, airline reservations, rental cars, office & site meeting venues.• Sending meeting confirmation emails; prepare and distribute meeting materials• Prepare various materials when requested, using PowerPoint, Word, and Excel.• Handle DMD departmental others administrative work , HR & cultural activities• Arranges & participate project handing over ceremony, cultural program, business party• Assist in personal banking support and other related works• To attend corporate affairs• Department daily work monitoring.• Communicate with DMD related Govt./Private Agencies, public relation developments• Receiving & delivering letters, drafting, replying the customer/guests & Other queries,• Communicate with others departments for official purposes Show less

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  BKash Limited

  May 2017 - Feb 2018

  Acquisition Manager, Enterprise & Solution, Business Sales
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  IDLC Finance PLC

  Apr 2018 - Sept 2020

  Relationship Manager, Wealth Management Department
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  Nagad

  Oct 2020 - Sept 2023

  Assistant Manager Corporate Sales, Business Sales
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  Wagely

  Sept 2023 - now

  Business Manager