Joel Mathew

Experience

• 

  HackerPost

  Aug 2018 - Mar 2020

  Co-Founder

  Established HackerPost as a leading provider of market analysis reports, specializing in crypto stock market analysis, cybersecurity news, and blockchain technology updates.Conducted in-depth market research and competitor analysis to identify trends and opportunities in the rapidly evolving fields of cryptocurrency, cybersecurity, and blockchain technology.Led a dedicated team of 5 specialists in Technical and Fundamental Analysis, providing insights and recommendations to investors and industry professionals.Developed and executed innovative strategies to deliver timely and accurate market intelligence, positioning HackerPost as a trusted source for actionable insights and industry updates. Show less

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  Styldod, Inc

  Apr 2019 - Jun 2019

  User Experience Researcher

  Branding and Designing User Interface for Styldod Website: Collaborated on branding and UI design for Styldod, implementing user-centric design principles and enhancing website functionality for optimal user experience.

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  Whatfix

  Jun 2020 - now

  Forge and nurture relationships with enterprise-level clients in the North American Region, ensuring unparalleled service.Proactively engage with enterprise-level clients to understand their business objectives and ensure alignment with product offerings.Collaborate cross-functionally with sales, product, and support teams to address client needs and drive product adoption and retention.Conduct regular business reviews with clients to review performance metrics, identify areas for improvement, and present strategic recommendations.Serve as a trusted advisor to clients, providing guidance on best practices, industry trends, and innovative solutions to maximize value and achieve business goals. Show less Led a high-performing team of 9 members, developing innovative HCM domain and analytics playbooks to enhance client adoption and engagement.Recognized with the esteemed Culture Champion Award for fostering a collaborative and results-driven work environment.Develop comprehensive onboarding and adoption strategies tailored to each client's unique requirements, leveraging deep product knowledge and industry expertise.Lead workshops and training sessions to educate clients on product features, functionality, and best practices, empowering them to maximize the value of their investment.Analyze user feedback and usage data to identify adoption barriers and opportunities for optimization, driving continuous improvement initiatives.Collaborate with product management to advocate for client needs and influence product roadmap prioritization based on customer feedback and market trends. Show less

  • Customer Success Manager (Partnerships)

    Aug 2023 - now

  • Project Manager

    Dec 2022 - Aug 2023

  • Digital Adoption Specialist

    Jan 2022 - Jul 2023

  • Digital Adoption Associate

    Jun 2020 - Dec 2021