Hannah Kihara

Experience

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  Kenya Urban Roads Authority

  Jun 2015 - Dec 2015

  ICT Officer

  Performed Networking and end user support.Acted as a Database Administrator.Performed Hardware installation and repair.

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  TRIDENT PLUMBERS LIMITED

  Jan 2016 - Nov 2016

  Technical Project Coordinator

  Formed a qualified working team on a particular project.Acted as a link between the consultant team and my company.Generated qualities using drawings, thus generating a bill of quantity based on the working drawing.Presented samples and material listing for samples approval and material procurement.Prepared a material schedule list.Prepared a works program based on the main contractor program. Prepared valuations as per the progress of the project.Attended site meetings and inspections.Prepared progress reports, for meeting purposes and office records.Followed up on payments for the project. Prepared project appraisals.Prepared installed drawings and maintenance manuals. Trained clients on the usage of installed items/ facilities. Show less

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  SAMASOURCE ORGANIZATION

  Oct 2017 - Jan 2018

  Data/ Image Annotator

  Provided high-quality annotated image data for object detection, localization, and segmentation in a wide range of use cases.

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  Radio Africa Group

  Jan 2018 - Jun 2018

  IT Support

  Diagnosed hardware and software faults and solved technical problems in Linux/Unix, MAC, and Windows operating systems.Configured devices in the networks such as switches, Internet access points, IP phones, and printers.Set up new users' accounts and profiles in the Active Directory. Assigned computers to new members.

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  VERBIT AI GROUP

  Jul 2018 - Dec 2018

  Content Reviewer

  Ensuring that the files and videos are accurate, high-quality, free of errors, and appropriate for the intended audience.

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  PUBLIC SERVICE INTERNSHIP PROGRAM AT KENYA FOREST SERVICE

  Jan 2019 - Dec 2019

  ICT Officer

  • Recorded all reported calls in the helpdesk logbook.• Assigned reported calls as tasks to other IT members to follow up.• Carried out analysis of problems and made recommendations for further action. Recorded all carried out maintenance.• Carried out day-to-day systems operations and maintenance procedures.• Conducted IT end-user training.• Reported equipment due for maintenance among many other duties.

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  STRUHIG AFRICA LIMITED

  Jan 2020 - Mar 2023

  IT Support Specialist

  • Designed and maintained data pipelines using SQL to automate the transfer of IT support data, ensuring seamless integration between ticketing systems and reporting tools.• Analyzed service ticket logs and network performance data with Excel and Python, identifying key performance bottlenecks and proposing solutions that improved IT response times by 15%.• Created predictive models to forecast equipment failure rates, allowing for preemptive maintenance scheduling, which reduced downtime by 10%.• Developed Tableau dashboards to visualize IT performance metrics, displaying daily, weekly, and monthly trends in system uptime, support ticket resolution, and user satisfaction.• Assisted in maintaining data security and integrity within IT systems, applying strict protocols for data access and regularly auditing system logs to ensure compliance with internal policies. Show less

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  Cyber Shujaa Program

  Oct 2022 - Mar 2023

  Cyber Security Trainee

  A cybersecurity training and placement program for youth in Kenya, aimed at equipping trainees with a wide range of hands-on skills.

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  10Alytics

  Jul 2024 - now

  Data Scientist