Akram Hussien

Akram Hussien

Contact Center Specialist

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  • Timeline

  • About me

    Contact Center Operations Manager at Vodafone Shared Services

  • Education

    • Cairo University

      2001 - 2006
      Bachelor's degree Accounting and Finance
  • Experience

    • Raya Contact Center

      Apr 2004 - Apr 2005
      Contact Center Specialist
    • Ameco Tech contact center

      May 2005 - Jul 2006
      • Quality Specialist

        Jan 2006 - Jul 2006
      • Sales Specialist

        May 2005 - Dec 2005
    • Vodafone

      Jan 2009 - now
      • Contact Center Operations Manager

        Jun 2017 - now
      • Senior Supervisor

        Apr 2012 - Jun 2017
      • International Account Senior Advisor Ireland Account

        Jun 2011 - Apr 2012
      • International Account Advisor UK Account

        Jan 2009 - Jun 2011
  • Licenses & Certifications

    • Business Acumen - workshop

      Brainquil
      Jun 2016
    • Digital Imperative

      Dot Native
      Jul 2018
    • Operations and Performance Management Professional

      AB & Associates, Chartered Accountants
      Apr 2015
    • Project Success - Workshop

      Celemi - Making Change Happen
      Jan 2014
    • Managing with Impact

      ASCEND Institute for Consulting & Training
      Apr 2013