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Akram Hussien

Contact Center Specialist

924 followers

Egypt

Connect with Akram Hussien to Send Message

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Timeline
About me
Contact Center Operations Manager at Vodafone Shared Services
Education
- Cairo University
  2001 - 2006
  Bachelor's degree Accounting and Finance
Experience
- Raya Contact Center
  Apr 2004 - Apr 2005
  Contact Center Specialist
- Ameco Tech contact center
  May 2005 - Jul 2006
  - Quality Specialist
    Jan 2006 - Jul 2006
  - Sales Specialist
    May 2005 - Dec 2005
- Vodafone
  Jan 2009 - now
  - Contact Center Operations Manager
    Jun 2017 - now
  - Senior Supervisor
    Apr 2012 - Jun 2017
  - International Account Senior Advisor Ireland Account
    Jun 2011 - Apr 2012
  - International Account Advisor UK Account
    Jan 2009 - Jun 2011
Licenses & Certifications
- Business Acumen - workshop
  Brainquil
  Jun 2016
- Digital Imperative
  Dot Native
  Jul 2018
- Operations and Performance Management Professional
  AB & Associates, Chartered Accountants
  Apr 2015
- Project Success - Workshop
  Celemi - Making Change Happen
  Jan 2014
- Managing with Impact
  ASCEND Institute for Consulting & Training
  Apr 2013

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