
Puneet Kathuria

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About me
ITIL Certified, BRMP® ,Digital Workplace Manager, Service Management
Education

2007 University of Rajasthan Institute of Engineering & Technology
-Bachelor of Engineering (BE) Computer Science
Institute of Engineering & Technology
-B.E. Computer Science
University Institute/School Grade / % age
-B.E (C.E ) Computer Sc.
Experience

Supervalu Services India
Sept 2008 - Jan 2011I have done Application deployment, creating collection, setting up distribution point, send advertisements and push applications to the desktops using SMS and SCCM both.Platform: Windows XPTools: SMS 2003, SCCM 2007Duration: September 2008 – May 2011Role: Customizing and deploying the packaged applications through SMS 2003, SCCM 2007, Marimba, SOTI.• Creating Packages and collections in SMS Console and SCCM Console for testing of applications and deployment through SMS and SCCM• Different types of applications like server and local applications are packaged and tested as per instructions given by the requestor (Client).• Involved in Quality Control of the packaged applications. Ensured all the applications are packaged as per requests and standards.• Deploying Microsoft update patches through SMS and SCCM to the critical servers.• Handling enterprise wide application deployments. • Preparing status reports for bulk rollouts and Windows Patching. Advising, recomending solutions if any failure occurs.• Troubleshooting Deployment issues, Installation Failure and Distribution Point issues.• Creation of package and deploying the applications in retail environment on Hand Held and marker devices in retail stores through SOTI.• Copying the files into server and moving to different levels through WEBMOVES.• Troubleshooting the errors in deployment and providing solution for the same.• Handled 24X7 OnCall for business critical needs on periodical basis. • Handling Service Calls maintaining SLA. Weniger anzeigen
Specialist
Sept 2008 - Jan 2011Specialist
Sept 2008 - Jan 2010

Tata Consultancy Services
Jan 2011 - Jan 2011Assistant Systems EngineerI have done Application deployment, creating collection, setting up distribution point, send advertisements and push applications to the desktops using SMS and SCCM both.Platform: Windows XPTools: SMS 2003, SCCM 2007Duration: September 2008 – May 2011Role: Customizing and deploying the packaged applications through SMS 2003, SCCM 2007, Marimba, SOTI.• Creating Packages and collections in SMS Console and SCCM Console for testing of applications and deployment through SMS and SCCM• Different types of applications like server and local applications are packaged and tested as per instructions given by the requestor (Client).• Involved in Quality Control of the packaged applications. Ensured all the applications are packaged as per requests and standards.• Deploying Microsoft update patches through SMS and SCCM to the critical servers.• Handling enterprise wide application deployments. • Preparing status reports for bulk rollouts and Windows Patching. Advising, recomending solutions if any failure occurs.• Troubleshooting Deployment issues, Installation Failure and Distribution Point issues.• Creation of package and deploying the applications in retail environment on Hand Held and marker devices in retail stores through SOTI.• Copying the files into server and moving to different levels through WEBMOVES.• Troubleshooting the errors in deployment and providing solution for the same.• Handled 24X7 OnCall for business critical needs on periodical basis. • Handling Service Calls maintaining SLA. Weniger anzeigen

Capgemini
Jun 2011 - Sept 2012ConsultantDeployment for US Client: I have done Application deployment, creating collection, updating up distribution point, creating advertisements and Windows Security Patch testing and rollout using SCCM. Windows 7 deployment.Platform: Windows XP and Windows 7Tools: SCCM 2007, WSUS Server; Role: Customizing and deploying the packaged applications through SCCM 2007.Settings up Patching environment for newly build SCCM Environment.Testing Monthly Microsoft windows updates for environment and rolling them out to all Win 7 and Win XP clients Using SCCM and WSUS Server.Customizing SCCM reports as per client need and preparing new reports using SQL Queries.Setting up packages in SCCM and deploying them to various clients. Troubleshooting SCCM client issues.Involved in Quality Control of the packaged applications. Ensured all the applications are packaged as per requests and standards.Handling enterprise wide application deployments. Troubleshooting Deployment issues, Installation Failure and Distribution Point issues.Handling User tickets maintaining SLA Weniger anzeigen

Mercedes-Benz Research and Development India
Sept 2012 - Jul 2021Delivering Global workplace operations from India.Setting up Defender operations to strengthen Global security Operations.Managing team of 50+ professionals providing global operations for digital workplace from India. Driving automation project and auto heal solutions.Business partner management.Navigated large workloads with a sense of calm and superior organizational skills. Responsible of handling Operations , aligning processes with Global markets.People alignment and driving defined OKR'sOrganized and prioritized work to complete assignments in a timely, efficient manner.Lead team towards great collaborations ,resulting in building trust in Global BRM function towards service. As Technical Lead managed all aspects of technical execution within team.Lead Migration project of SCCM 2007 to SCCM 2012.Transitioned Global Key Accounts Manager role from Germany to India.Took ownership of Process alignment and bringing everyone to central operation model, utilizing best practices and technical know how.Brought forth passion and enthusiasm, resulting in favorable outcomes. Effectively coordinated daily operations towards SCCM from India.Worked with Global Key Account managers to deliver smooth operations.Transitioned Various technical regional SCCM support to India. Worked as Technical Resource for SCCM Operations teamTransitioned phase wise technical responsibilities to India.Responsible for up skilling team technically and bringing in awareness towards defined process.
Senior Program Manager
Jan 2020 - Jul 2021Program Manager
Apr 2018 - Sept 2020Solution Architect
Apr 2016 - Jan 2018Principal Consultant
Apr 2015 - Jan 2016Lead Engineer
Sept 2012 - Jan 2015

Infosys
Aug 2021 - nowGroup Project Manager
Apr 2023 - nowSenior Project Manager
Aug 2021 - Jan 2023
Licenses & Certifications
- View certificate

EXIN Agile Scrum Master
EXINJul 2020 - View certificate

EXIN DevOps Master
EXINJan 2019 - View certificate

Business Relationship Management Professional (BRMP®)
APMG InternationalApr 2019
Languages
- hiHindi
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