Jackie Waters

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Seattle, Washington, United States

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Timeline
About me
Product Manager at Starbucks
Education
- Scaled Agile, Inc.
  2018 - 2018
  SAFe 4 Certified PO/PM & Generalist
- Keller Graduate School
  2011 - 2018
  Project Management Certification Project Management
- Saint Louis University
  2014 - 2016
  Master of Business Administration (M.B.A.) Executive Master of International Business
- Illinois Wesleyan University
  1999 - 2003
  Bachelor of Arts English - Writing
Experience
- Elsevier
  Apr 2005 - Jul 2012
  Led the development of an ecommerce and learning portal for nursing and health professions faculty and students.Collaborated with UX and design teams to create prototypes and enable iterative product development.Integrated content management systems and developed strategies for fostering social user communities. Provided top-tier support for electronic product maintenance and bug tracking across multiple learning management systems.Delivered training and communications to support channels and project stakeholders, including on-site faculty training sessions.Created and maintained documentation for internal and customer-facing user segments.
  - Product Manager
    Jul 2008 - Jul 2012
  - Sr. Product Administrator
    Apr 2005 - Jul 2008
- Moosylvania
  Jul 2012 - Dec 2012
  Digital Project Manager
  Managed project development for a portfolio of 20 Fortune 500 brands in a digital agency context, overseeing web, mobile, and app development, as well as campaign management, social integration, and game/sweepstakes initiatives.
- Maritz Motivation Solutions
  Dec 2012 - Dec 2019
  Managed an ecommerce rewards platform supporting 300+ sites for 150+ Fortune 500 clients, integrating various financial and program systems.Developed the long-term strategic vision for reward products, introducing innovative solutions in gifting and subscription markets.Collaborated with data science teams to create an AI-powered product recommendation engine, enhancing user engagement and client satisfaction.Selected for a three-year executive leadership accelerator program focusing on developing future leaders within Maritz. Show less
  - Director of Product Development
    Jan 2019 - Dec 2019
  - Sr. Product Manager
    Jan 2017 - Jan 2019
  - Digital Marketing Product Manager
    Apr 2014 - Jan 2017
  - Technical Project Manager II
    Dec 2012 - Apr 2014
- Slalom
  Dec 2019 - Nov 2022
  - Principal
    Jan 2021 - Nov 2022
  - Consultant
    Dec 2019 - Jan 2021
- Starbucks
  Nov 2022 - now
  Sr. Product Manager
Licenses & Certifications
- Project Management Professional (PMP)
  Project Management Institute (PMI)
  Nov 2011
- SAFe 4 Agilist
  Scaled Agile, Inc.
  Mar 2018
- SAFe 4 PO/PM
  Scaled Agile, Inc.
  Jun 2018
Volunteer Experience
- Instructor
  Issued by Junior Achievement USA on May 2016
  Associated with Jackie Waters