Muhammad Aemal Irfan

Experience

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  Infogro

  Aug 2017 - Sept 2017

  Internship

  * Management and maintenance of systems.* Installation of various software and devices required by the team to accomplish a task.* Database Management, Backup and Recovery. * Supervision of new project proposals.* Worked as System Administrator.

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  Computer Research (Pvt) Ltd.

  Sept 2017 - Mar 2019

  Java Developer

  * Translated business requirements into detailed architectures and designs, ensuring alignment with organizational goals and objectives.* Led application development projects utilizing Java JSP, POJO, AngularJS, filter, JDBC, JMS, Spring MVC, Spring Security, IOC, DI, and SQL.* Qualified, scoped, and architected optimal solutions to provide a strong value proposition and address varying business needs of customers.* Established connectivity status for dedicated links between systems and servers, ensuring reliable and efficient data transmission.* Delivered presentations and conducted technical flow demonstrations to diverse customers, effectively communicating complex concepts and solution capabilities.* Provided technical leadership, collaborating with multiple teams to bring the overall solution together and achieve project success.* Developed high-level solution designs, detailed designs, and as-built documentation, capturing all relevant technical details and specifications.* Actively participated in code development and testing activities, working alongside the development team to ensure high-quality and reliable solutions.* Collaborated with stakeholders, including business analysts and project managers, to gather requirements and prioritize development efforts. Show less

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  Oracle

  Oct 2019 - May 2021

  Associate Advance Support Engineer

  * Provided comprehensive support for Oracle Siebel, ensuring smooth operations and optimal performance of the application.* Conducted systems monitoring to proactively identify any issues or abnormalities, generating daily statistics reports to track system performance and ensure data integrity.* Managed data patching activities and resolved tickets promptly, addressing user-reported issues and minimizing downtime for Oracle Siebel.* Demonstrated expertise in Oracle Siebel operation management, overseeing the day-to-day activities and ensuring the availability and reliability of the system.* Collaborated closely with cross-functional teams and stakeholders to understand and address their Oracle Siebel-related needs and requirements.* Participated actively in troubleshooting and root cause analysis to identify and resolve technical issues, ensuring the stability and functionality of Oracle Siebel.* Prioritized and managed multiple tasks, meeting service level agreements (SLAs) and maintaining a high level of responsiveness to support requests.* Maintained accurate documentation of support activities, procedures, and troubleshooting steps to facilitate knowledge sharing and future reference.* Acted as a key point of contact for end-users, providing timely and effective communication regarding system updates, enhancements, and issue resolutions.* Demonstrated strong problem-solving skills, identifying and implementing effective solutions to minimize business disruptions and optimize Oracle Siebel performance.* Ensured compliance with established IT policies, procedures, and security standards while handling sensitive data and managing system access in Oracle Siebel. Show less

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  Batelco

  Jun 2021 - now

  System Analyst

  * Delivered seamless integration solutions for Batelco, a leading telecom company in Bahrain, optimizing business processes and enhancing operational efficiency.* Applied expertise in Oracle OSB, AIA, OSM, IBM API, and Oracle Siebel operations to design, develop, and deploy scalable solutions.* Ensured efficient and reliable data integration by leveraging Oracle AIA, facilitating smooth communication between disparate systems.* Managed service orders effectively using Oracle Service Manager (OSM) , Siebel, Middleware, resulting in exceptional customer experiences and satisfaction.* Created secure and scalable APIs using IBM API integration, meeting the telecom industry's stringent requirements and standards.* Conducted monthly system upgrade activities to further enhance the BSS and system performance.* Collaborated with cross-functional teams, including stakeholders, business analysts, and developers, to analyze telecom-specific requirements and deliver successful integration projects.* Completed projects within demanding timelines, maintaining high quality and adherence to project objectives.* Developed a deep understanding of the telecom industry through 5 years of experience exclusively dedicated to telecom-related projects.* Successfully navigated the challenges and complexities of the telecom sector, gaining valuable insights and knowledge. Show less