Nicolas Coste

Nicolas Coste

Public Relations Officer

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location of Nicolas CosteOrsay, Île-de-France, France

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  • Timeline

  • About me

    IT & functional Project Manager

  • Education

    • École de Journalisme et de Communication d'Aix-Marseille

      1998 - 1999
      Advanced Master's Degree Corporate management and new technologies

      IT systems, networks, servers, integrated in business strategy and management

    • KEDGE Business School

      1994 - 1998
      Master's Degree French/English degree - Major in Marketing

      Four years Honours degree in London and Marseille

  • Experience

    • World Water Council

      Jun 1999 - Dec 1999
      Public Relations Officer

      Highlight: Co-organisation of an international forum with 60 experts from political, scientific and economic sectors.• Management of press contacts • Participation to forums and fairs to promote the work of the WWC• Preparation of governors meetings

    • Coriolis

      May 2000 - Aug 2007
      Communication & Marketing Officer

      • Lead project manager - in charge of major billing transformation project for 300'000 customers over 8 months. In this scope: stakeholders coordination, process definition, resource transformation, program management.• Communication management : relations with the medias, internal and external stakeholders• Design and production of commercial and promotional supports

    • ESKIS MULTIMEDIA

      Sept 2007 - Jul 2009
      Web projects manager & Commercial development Officer

      • Web projects management, qualifying customers’ requests, briefing developers, aligning functional needs and technical constraints, following budget and delivery schedule.

    • SITA for Aircraft

      Oct 2012 - May 2021
      Service Management Specialist

      • In charge of service configuration requests in an ITIL framework, with stringent customer SLA / SLO. • Acting as the Service Management Expert and administrator of the core portfolio provisioning tool.• Contributing to the tools and process constant improvement according to a CSI logic.• Go-to-person for non-standard requests, troubleshooting, training and documentation management• Promoting the team’s work in the organization and liaise with other departments to improve collaboration. Show less

    • Amaris Consulting

      Mar 2022 - Jul 2023
      Project Manager
    • Amaris Consulting

      Sept 2023 - now
      Chef de projet
  • Licenses & Certifications

    • Professional Scrum Master I (PSM I)

      Scrum.org
      Dec 2021
      View certificate certificate
    • PRINCE2® Foundation Certificate in Project Management

      AXELOS Global Best Practice
      Dec 2021
    • ITIL® Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Sept 2017
  • Volunteer Experience

    • Membre fondateur et membre du Conseil d'Administration

      Issued by LES AMIS DU ZOO DE LYON on Jan 2011
      LES AMIS DU ZOO DE LYONAssociated with Nicolas Coste