Nicolas Coste

Experience

• 

  World Water Council

  Jun 1999 - Dec 1999

  Public Relations Officer

  Highlight: Co-organisation of an international forum with 60 experts from political, scientific and economic sectors.• Management of press contacts • Participation to forums and fairs to promote the work of the WWC• Preparation of governors meetings

• 

  Coriolis

  May 2000 - Aug 2007

  Communication & Marketing Officer

  • Lead project manager - in charge of major billing transformation project for 300'000 customers over 8 months. In this scope: stakeholders coordination, process definition, resource transformation, program management.• Communication management : relations with the medias, internal and external stakeholders• Design and production of commercial and promotional supports

• 

  ESKIS MULTIMEDIA

  Sept 2007 - Jul 2009

  Web projects manager & Commercial development Officer

  • Web projects management, qualifying customers’ requests, briefing developers, aligning functional needs and technical constraints, following budget and delivery schedule.

• 

  SITA for Aircraft

  Oct 2012 - May 2021

  Service Management Specialist

  • In charge of service configuration requests in an ITIL framework, with stringent customer SLA / SLO. • Acting as the Service Management Expert and administrator of the core portfolio provisioning tool.• Contributing to the tools and process constant improvement according to a CSI logic.• Go-to-person for non-standard requests, troubleshooting, training and documentation management• Promoting the team’s work in the organization and liaise with other departments to improve collaboration. Show less

• 

  Amaris Consulting

  Mar 2022 - Jul 2023

  Project Manager
• 

  Amaris Consulting

  Sept 2023 - now

  Chef de projet