Andrew Dorley

Experience

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  Wawa, Inc.

  Nov 1994 - Feb 2007

  Merchandising Manager/HR Manager/Area Manager

  Merchandising ManagerReorganized, prioritized and planned all field merchandising efforts. Led team of 35 associates in implementation of large scale projects related to equipment enhancements, significant category introductions and updates, store remodels, new store openings and store closings.• Led cross functional project team to deliver new beverage area concept to over 60 stores in 2006, working closely with Store Operations, Marketing, Facilities, Finance, Real Estate and Construction to complete project. Successfully delivered all projects within operating and labor budgets.Manager of People DevelopmentDirected all human resource functions in PA Division, including recruitment, training and development and associate relations. Led team of 14 associates providing all HR support to 205 stores in Division.• Worked with Division management team to ensure program compliance, assess program effectiveness, and measure results in the Division regarding turnover, recruitment and selection, training, and performance management within budgetary guidelines.• Coordinated and delivered training curriculum at three training centers, and delivered new associate orientation at six satellite locations.• Ensured welfare and fair treatment of all associates by supporting Associate Relations Specialist with management of associate relations activities and conflict resolution procedure. Store OperationsSupervised operations of 12 stores, generating over $105 million in sales and over $17 million in gross profit, through December 2003. Successfully opened eight new superstores with gasoline, and closed two legacy stores.• Analyzed and reviewed store financial statements and ensured budgets were being fulfilled. • Led division Safety Team, developing programs and driving safety improvements in PA Division and the organization. • Participated in cross-regional teams to further improve processes and communications.• President’s Club 1998, 1999, 2002, and 2003. Show less

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  Trader Joe's

  Nov 2008 - May 2009

  Supervisor

  Assisted in management of 12,000 sq.ft. grocery store, generating over $25 million in sales annually. Led crew of over 50 associates in day to day business operations, including delivery of outstanding customer satisfaction, just-in-time product ordering, building creative in-store displays, and maintaining excellent store conditions.• Actively participated in hiring, training and ongoing development of all crew members, including serving as mentor to select group of crew members.

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  7-Eleven

  Jun 2009 - Nov 2009

  District Manager/Field Consultant

  Oversaw store operations at eight franchise locations in Bucks and Philadelphia counties, generating $20 million in revenue. Ensured key processes and systems were in place through store visits, store/staff evaluations and data analysis.• Worked closely with Owner/Operators developing, updating and executing business plans to achieve annual budgets.• Monitored all aspects of store operations, providing advice, coaching and assistance to Owner/Operators which maximized store profitability. Show less

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  Saladworks

  Dec 2009 - Mar 2011

  Regional Operations Manager / Business Coach

  Supported store operations at 21 franchise locations in Greater Philadelphia area, generating over $20 million in revenue. Worked closely with Owner/Operators in the implementation and execution of all Saladworks initiatives, events and activities.• Monitored and evaluated store results and reports to provide appropriate analysis and recommendations to franchisees.• Identified training needs based upon operational performance and developed action plans to drive sales growth, cost management and unit profitability.• Reinforced corporate marketing plans and developed local store marketing plans. Show less

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  Tutto Gelato

  Mar 2011 - Dec 2013

  Owner

  Owner/operator of new specialty dessert and coffee shop, serving high quality products, providing excellent customer service, achieving low cost structure, sound expense control, and maximizing profits.• Managed all aspects of business startup, from business formation, site selection, lease negotiation, store design/layout, equipment selection, vendor negotiations, brand development, marketing, staffing, and training.• Effectively managed daily menu, monitoring inventory, food preparation, portion controls, and presentation. Ensured full compliance with health and safety regulations.• Enacted adjustments to operations and developed action plans to boost overall results. Show less

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  Ahold USA (Parent company of Giant Foods)

  Apr 2013 - Aug 2014

  Consultant

  Provided hands-on business management and leadership consulting services in the retail food industry. Initiated and implemented various operational improvements that directly increased store sales 13%, improved gross margin 25%, reduced labor cost 25%, and increased EBIT by 12% over a 2 year period.

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  Aramark Refreshments

  Jan 2015 - Apr 2016

  Operations Manager

  Oversaw and managed all facets of $25 MM market center that delivers office coffee, vending and micro market services to customers in SE Pennsylvania, southern New Jersey and Delaware. Areas of focus included profit and loss, sales, customer service, human resources, safety, and union matters related to the Collective Bargaining Agreement.• Supported warehouse management team in achieving daily and weekly goals such as Client Fill Rate and Win in Warehouse metrics.• Supported service management team in achieving daily and weekly goals such as Respond and Recover, Overdue Filters, and equipment installations.• Supervised fleet vehicle management and DOT driver regulations ensuring safe vehicles and driver compliance to federal and company regulations.• Worked closely with 17 Route Sales Representatives servicing over 500 customers in increasing revenue, managing spoilage, and improving customer service to achieve daily, weekly and monthly revenue, spoilage and service goals. Show less

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  Speedway

  Nov 2016 - Sept 2017

  District Manager
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  AMERIGAS PROPANE L.P.

  Sept 2018 - Jun 2022

  • Area Manager

    Nov 2021 - Jun 2022

  • Operations Manager

    Sept 2018 - Jun 2022
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  Evb Towing

  May 2022 - now

  Director of Human Resources