James White

Experience

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  Z Energy NZ

  Apr 2004 - May 2020

  Ensured business requirements are understood and delivered by the project.Faciliated stakeholder engagement sessions, ensuring everyone understands the deliverables of the project.System configuration and setup.Training and support of end users through system deployment and on-going support.Mapping of business processes, and requirements gathering for future state processes.Faciliated meetings with contractor to streamline project impacted payment reconciliation process and design of new process. Show less Supported the product quality manager in managing the quality of product Imports and ensure the receiving ports were kept inform of upcoming receipts.Managed the relationship with Z's product testing laboratory.Managed the relationship with Z's fuel technician supplier.Dealt with day to day customer complaints including full investigation of each and every incident.Scheduled sampling and testing of product following customer complaintsArranged remedial works to be completed on sites following any failed test results.Managed product quality queries from Z terminals around the country.Produced monthly reports on incidents including product quality and customer complaints. Show less Manged the day to day operational relationship with logistics contractor to ensure safe and efficient delivery of bulk fuels, meeting Z’s customer promise and delivery expectations. Collaborated with internal customers to ensure that customer expectations (on time – on spec) were met in a safe and efficient manner.Managed activities to drive cost reduction and efficiency increases through greater capacity and time utilization of all transportation fleet in-line with costs and budgets.Oversaw service levels to provide a superior level of customer satisfaction through all customer facing activities. Facilitated monthly performance meetings, identified performance issues and developed recommendations for improvement.Attend and contributed to contractor tool box meetings when appropriate, in-line with agreed metrics.Facilitated engagement sessions with contractor staff key locations around the country. Led the annual assurance, managed the audit team, documented findings and developed recommendations.Participated in three re-contracting exercises including assurance assessments, contracting vetting and cost comparisonManaged a $46m contract delivery to 700 sites around the country.Participated in and reviewed HSSE incidents using ICAM incident investigation methodologies.Worked with legal teams to draft contract amendments as required. Show less

  • Supply Stream lead

    Oct 2019 - May 2020

  • Group Product Quality Technical Advisor

    Oct 2018 - Oct 2019

  • Road Transport Contracts Manager

    Jan 2009 - Oct 2018

  • Transport and Fleets Analyst

    Jan 2007 - Jun 2010

  • Stocks and Transport Coordinator

    Apr 2004 - Jun 2007
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  Pharmaceutical Management Agency (PHARMAC)

  Nov 2020 - now

  • Senior Contract Manager

    Mar 2022 - now

  • Contract Manager

    Nov 2020 - Mar 2022