Talib Hussain

Experience

• 

  TCS Private Limited

  Jul 2016 - Sept 2017

  Operation Officer

  • Oversaw the distribution of PCs and laptops, managing procurement processes to ensure seamless equipment availability.• Executed daily routine IT operations, optimizingefficiency and maintaining a high standard of service delivery• Played a pivotal role in leading IT operations, collaborating closely with team members to achieve organizational goals• Developed and implemented IT best practices, resulting in a 100% improvement in IT efficiency and productivity• Managed Local Area Network (LAN)• Conducted thorough inspections of network-related equipment and software to ensure optimally functionality Show less

• 

  PARCO - Pak-Arab Refinery Limited

  Oct 2017 - now

  Information Technology Service Desk

  Resident Engineer M/s Business Computing International (BCI) at PARCO MCR Oct-2017 to Fab-2020Resident Engineer M/s SG TECHNICAL Ltd at PARCO MCR Mar-2020 Present• Proficiently resolved hardware, software, and networking issues using the OTRS ticketing system, ensuring prompt ticket resolution.• Managed Engine Asset Inventory and provided centralized desktop remote support for seamless IT asset management.• Configured Office 365 user accounts in various Outlook versions (2013, 2016, 2019, 2021), enhancing user productivity.• Conducted NSF to PST conversions and managed Outlook attachments for efficient data handling.• Administered Microsoft Teams, and Zoom including meeting creation, scheduling, and user support.• Utilized Manage Engine for asset monitoring and inventory control, enhancing resource management.• Managed domain user accounts, handling tasks such as creation, password reset, and unlocking.• Provided troubleshooting support for in-house applications and web apps, ensuring seamless operations.• Configured Kaspersky antivirus for end users, guaranteeing system security.• Resolved issues related to Lotus Notes application and in- house applications, maintaining operational continuity.• Guided users in application installations and setup of computer peripherals, facilitating user self- sufficiency.• Proficiently troubleshooted user systems, network, and software problems, minimizing downtime.• Offered LAN/WAN network support for approximately 450 nodes, ensuring network stability.• Escalated unresolved issues to higher-level support personnel and followed up with clients to ensure system functionality.• Efficiently addressed user complaints via phone support. Show less