Asen Nikolov

Experience

• 

  Inditex

  Jan 2012 - Jan 2014

  Supervisor

  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.• Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention. Show less

• 

  Kibo Bulgaria

  Jan 2014 - Jan 2015

  Transportation Manager

  Communicate, recognize, reward and promote apositive working environment for alldelivery driversProvides constant communications of service issues toappropriate personnel anddepartmentsDevelops and provides analysis of dedicated routes andschedulesPerforms load planning , driver scheduling, and dispatchduties using truck builder androadnet routingEnsures compliance with all DOT and safety regulationsEnsures driver payroll, customer freight billing, backhaulrevenue metrics and vendorinvoices are timely and accurately processed. Show less

• 

  Inditex

  Jan 2015 - May 2017

  Deputy Manager

  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.• Stayed up to date on changing product and service options to provide top-notch support to customers and employees.• Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.• Provided strategic allocation of resources to various departments and managers in alignment with needs.• Enhanced supervisory and leadership abilities;• Created reports, analyzed and interpreted data, including expenses, competition information, and revenues.• Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up. Show less

• 

  DXC Technology

  May 2017 - Apr 2021

  E.ON NSSR Lead -• Acting as customer advocate within DXC• Designing documents of the end-to-end process and business rules of the NSSR(Non-standard service request project) process• Participates in meetings with all stakeholders and client to discuss results/improvement ideas/process issues• Modernizing the NSSR process and ServiceNow UAT testing support• Reporting towards the Business Governance bodies and NSSR process user community• SNOW NSSR platform upgrades and improvements.• Single point of contact for the client E.ON.• Participated in F2F meeting with the client and presenting different data including: supplier KPI performances, improvement ideas etc.• Handling L1 and L2 escalations related to the lifecycle of the NSSR projects.• Creating plans and communicated deadlines to ensure projects are completed on time.• Resolving problems, improving service operations • Delivering NSSR end-to-end service to customer locations within specific timeframes.• Developing and implementing performance improvement strategies and plans to promote continuous improvement.• Managing the outsourcing partners in order to ensure effective delivery of services to the customer. Show less • Developed and implemented NSSR SIPs(service improvements plans)• Involved in analyzing and determining of the appropriate request type and process to be channeled through• Assisted and consulted customer with process and tool development• SPOC for all requesters within E.ON with regard to process, documentation, share-points etc.• Acted as client advocate on various matters during requests lifecycle.• Identified and contributed to process improvement activities• Provided tools and process trainings to internal and external counterparties. Show less

  • Team Leader NSSR for E.ON Account

    Aug 2018 - Apr 2021

  • Business Process Management Specialist

    May 2017 - Aug 2018
• 

  Soitron

  Apr 2021 - now

  The Service Operations Manager Process Engineering ensures service operations processes are aligned with the best standards and practices within the organization and team. Responsible for overall business unit delivery and performance. Manages sub-team leaders, follows up of KPIs, SLAs and people management within the team and overall internal operational structure. Accountable for the quality of the Service and Performance of Process Engineering business unit. Monitors team productivity and addresses issues as they arise to ensure maximum efficiency and consistent service experiences. Continuously monitoring metrics and leveraging customer feedback to drive continuous improvement of service practices. Show less •Acts as a primary point of contact for daily operational queries, related to service requests delivered by the Process Engineering team;•Supports day-to-day work of the team, with operational guidance and best practices;•Works together with Line Manager in defining, creating and implementing strategic activities with business impact;•Works closely with Soitron clients, via participation in workshops for continuous improvement of Soitron PE services;•Takes part in hiring, terminating, promoting, demoting employees and for annual employee appraisal;•Manages to pipe-line of new service requests and projects, assignments of team members to projects, maintains and provides the related reporting and dashboards and team member workload management;•Owner of the Process Engineering Service Reporting – maintains and distributes the established reports, create new reports as per the business need;•Analyzes, interpret, and display data using different approaches and business intelligence tools for better informed and successful decision-making;•Transforms raw data into meaningful statistics, information, and explanations;•Accountable for induction onboarding process including trainings and initial equipment and account setup;•Responsible for new joiner introduction and welcoming in the team, buddy assignment and being the focal point of contact since day one;•Cooperates with the Process Engineering Capability Subject Matter Expert (PE SME) function on maintaining and improving the knowledge base with up-to-date accurate information;•Assures processes – monitors and provides feedback on quality of work team members;•Analyzes team performance and training needs;•Process Management – analyzes existing process, design & suggest new ones, implement; •Dedicates approximately 50% of working time to working with direct clients/ accounts in order to maintain high quality operational capabilities as per below: Show less For client HP Inc. • Leads process design meetings to align with the different process participants on the process design;• Proposes different process options with analysis of the pros and cons to enable stakeholders decision making;• Designs end-to-end low-level process flow with the agreed toolset;• Reviews the designed process flows with the stakeholders and obtain approval. • Prepares detailed process documentation, including process doc, RACI• Ensures specific tool setups are requested and will be ready;• Initiates stakeholders' sign-off of the prepared documentation.• Reflects the feedback from the stakeholders in the designed process documentation.• Ensures all the changes from the change management process are reflected and aligned in the documentation.• Obtains final stakeholder sign-off.• Coordinates the testing/pilot for the designed process.• Fixes process gaps depending on the results of the testing/pilot. Show less

  • Service Operations Manager

    Nov 2023 - now

  • Team Leader Process Engineering

    Mar 2022 - Nov 2023

  • Global Process Engineer

    Apr 2021 - Mar 2022