Maulin Bhatt

Experience

• 

  Bharat Sanchar Nigam Limited

  Mar 2002 - Sept 2008

  Jr.Engineer

  • As Junior Engineer role ,extended support for:o NOC for WAN of Broadband-DSL with 250 nodes on PPP-OE, configuring DSLAM, RPR-Tier-I DSLMA, VLAN, Routers of Cisco 7200, 12000 series & providing customer support for Broadbando Fiber Optics Networks-SDH STM-1, ADM, E1 (2/34 PCM) Sys. & protocols and Fiber cable splicing• Monitored main switch of ALCATEL-LUCENT make OCB-283 of capacity 71,000 lines

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  Alcatel-Lucent

  Oct 2008 - Aug 2015

  • Led Support Team for GPON products to work on customer escalation and mentored team members in technical & soft skills• Driving support activities and process within 3R (Response, Restore and Resolve) SLA structure and guiding team to achieve specific KRA as per ITIL Guidelines.• Managed accounts of 4-5 customer/ operators for Level 2 & Level 3 support in Technical Assistance Center; provided support for over 2000 nodes and 18 servers across Pan-India • Addressed critical and highly escalated issues of products with level 3 experts and development (R&D) engineers• Provided end-to-end solution for various Triple (Data, Voice and Video) play services from roll-out to outage resolution for products like, GPON/ DSLAM/ NMS/ V5.2 based devices

  • Technical Support Manager

    Apr 2014 - Aug 2015

  • Assitant Project Manager

    Oct 2008 - Mar 2014
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  Sterlite Tech

  Sept 2015 - Jun 2019

  • • As a Leader of Software Delivery Management for 4G CDR Mediation Software products i.e. CGF (Charging Gateway Function) ,CGNAT (Carrier Grade NAT) plus other products AAA, FTTH in key Indian Tier-I Telco Operator and Off-shore TSP/DSP in South East Asia.• Designed end to end solution based on for AAA, FTTH, CGF and CGNAT Software Product line on Azure Cloud & DevOps Platform with Automation through Terraform, Kubernetes and Ansible while managing end to end product life cycle.• Expertise on Azure services i.e. Az Active Directory, Security, Storage (blob + FileShare) , Migration, Cosmos DB, SQL DB, Governance, RBAC, BluePrint , LB, App Gw , WAF , Web+Logic+Function Apps• Best in business track record of completing Projects well ahead of timeline , with 80% Gross Margins in all Project Cost vs. Revenue, with 90% Employee retention (<10% attrition) , Delivering 4 M $ of Projects. • I had lead support & delivery functions for Career Grade Wi-Fi solution with 2 Support Team and 2 O&M (MS service) Team of total 35 L3 & L2 Engineers including 3 Support Managers, all reporting to me.• As Global Support Head (Technical), I was Handling 15 Major Telecos account for L3 support and MS (Manage Services) likes of Vodafone, Airtel, Idea, TTSL, Mauritius Telecom & many more across APAC and other parts of World.• Handled Project Management as per guideline of PMBOK , alos following SAFe Framework for Agile Methodology in SDLC, Tracking through JIRA Burndown and Kanban Boards . Show less

  • Senior Project Manager

    Oct 2016 - Jun 2019

  • Project Manager

    Sept 2015 - Oct 2016
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  Ingram Micro Cloud

  Aug 2019 - Apr 2021

  Technical Manager - Cloud Services

  • A versatile, high-energy leader with strong Technical Acumen in Cloud Computing, who excelled nearly 18 years in Software and Service Delivery, demonstrated leaderhip in heading solutioning and delivery team of 30-50 associates . Done Software App delivery on PaaS and IaaS for BSS/OSS Solution in Telecom domains with Cloud Services &/or Kubernetes . Expertise in Technologies likes of k8s, Azure, Terraform, GPON, FTTx, Mediation, CGNAT, and Career Grade-Wi-Fi.• Proved track record of helping Senior Leadership to achieve their vision and targets and Always exceeding business needs in a fast paced, dynamic and globally expanding Technology environment.• Highly passionate for & will dedicate 3-4 more yrs in Azure services i.e. Az Active Directory, Security, Storage (blob + FileShare) , SAS, Migration, Cosmos DB, SQL DB, Governance, RBAC, BluePrint , LB, App Gw , WAF , Web+Logic+Function Apps & Kubernetes solution design in secured way with TLS certi of OpenSSL , Services, Deployment , Affinity , integration with Storage , deployment through Terraform , upgrade and monitoring in highly complex environment with latest capability of k8s 1.20 release • Highly adoptable as a Engineer :: Transformed professional journey from Instrumentation(BE) ⫸Electronics(MTech) ⫸ Telecom in PSU(Govt. UT)(BSNL) ⫸Telecom Product MNC(Nokia) ⫸ Telecom Software Startup(STL) ⫸ OSS/BSS Application delivery on Cloud & Containerzed cluster for US customer(IMC).• Orthodox advocate of Organizational discipline and work ethics still relentlessly passionate for innovation • Catalyst of Transformation as a Leader:: (a) Doubled Organization CSAT rating (4.6/10 to 9.4/10) in 12 months by Establishing Global Support Center from Scratch, establishing new process and turning it into Highest profitable unit. (b) Great Enabler and motivator who has turned team around from under performers to most vibrant one , team ranking improved from 7 to 3 across India-org’s 9 team. Show less

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  Srijan Technologies

  May 2021 - Jul 2023

  Sr. Technical Manager DevOps

  Leading DevOps practices and Kubernetes solution delivery and modernization with vanguard CICD. Working on SDLC - Software Delivery & Life Cycle Management , starting along with Account Management and Consulting team to provide Pre Sales Support, Budgeting, Discovery, Solutioning, Delivery, UAT, Go-live and graceful project ending.