Ashley Victor

Experience

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  Shriram Life Insurance

  Jan 2022 - Feb 2022

  Insurance and Banking Intern

  During my internship, I actively engaged in gaining comprehensive knowledge and understanding of various banking and insurance products and services. This involved:Familiarizing myself with a wide range of banking and insurance products, including but not limited to savings accounts, loans, investment options, and insurance policies.Learning the process of issuing insurance policies, from initial customer inquiries to policy issuance and documentation.Gaining insights into the intricacies of insurance policies, including coverage details, premiums, and claim procedures.Participating in real-life scenarios to observe how insurance policies function in practice, including their role in risk management and financial protection for individuals and businesses.Actively seeking feedback and guidance from mentors to enhance my knowledge and skills in the banking and insurance sectors.Overall, my internship experience provided me with valuable insights into the banking and insurance industry, equipping me with a solid foundation of knowledge and skills to pursue a career in this field. Show less

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  IntouchCX

  Sept 2022 - Aug 2023

  E-Support Officer

  Job Role Responsibilities:*Deliver outstanding customer support via web-chat and email platforms, resolving inquiries and concerns related to order status, inventory, and billing with efficiency and accuracy.*Uphold stringent quality and performance standards, ensuring each customer interaction meets or exceeds established metrics.*Prioritize and escalate urgent emails to relevant channels for swift resolution, maintaining a proactive approach to customer satisfaction.*Handle customer complaints with professionalism and empathy, striving to resolve issues within predefined guidelines to uphold service excellence.*Collaborate seamlessly with colleagues, team leaders, and cross-functional departments to address customer needs promptly and effectively.*Demonstrate active listening, empathy, and patience in every customer interaction, tailoring responses to meet individual needs and concerns.*Ensure strict adherence to organizational policies and procedures in all customer engagements, promoting consistency and compliance.*Continuously update and expand knowledge of existing and new processes and procedures, demonstrating a commitment to ongoing learning and development.*Achieve or surpass Key Performance Indicators (KPIs) including contact handle time, quality, Customer Satisfaction (CSAT), and Dissatisfaction (DSAT) ratings.*Attend team meetings and training sessions as scheduled, actively participating in continuous improvement initiatives.*Fulfill any additional duties or tasks as assigned, contributing to overall team and organizational success.*Exhibit exceptional verbal and written communication skills, maintaining grammatical accuracy and clear articulation in all interactions.*Foster effective collaboration with colleagues at all levels of the organization, embracing diversity and promoting a supportive work environment.*Perform basic mathematical functions as necessary to support customer inquiries and transactions. Show less

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  Insight Global

  May 2024 - now

  Service Consultant