Vanessa Grossman

Experience

• 

  Michaels Arts and Crafts

  Aug 1999 - Jan 2003

  - Ordered merchandise and performed data entry for supply invoices- Taught workshops and demonstrated specialized crafts in the store’s classroom- Created end cap displays and completed Plan-o-grams during merchandise changes- Assisted with Front End Supervisor and Cashier/Sales Associate duties, as needed - Created and maintained daily schedules for 50+ employees- Boosted sales by recommending other merchandise to compliment customer sales- Performed all duties of a Cashier/Sales Associate - Performed cashier duties, such as processing customer purchases, receiving tender and returning change, balancing the cash register, and answering customer phone calls and questions- Actively offered assistance and provided product information and locations to customers that needed assistance in person and on the phone

  • Lead Sales Associate

    Apr 2001 - Jan 2003

  • Front End Supervisor

    Oct 2000 - Apr 2001

  • Cashier/Sales Associate

    Aug 1999 - Oct 2000
• 

  UPS Teleservices

  Jan 2003 - Jul 2010

  Trained and directed Administrative Office Technicians in company policies and Staffing procedures and acted as the point of contact for internal and external requests, questions, and concerns-Planned, prepared, and revised work schedules for Admin. Office Technicians-Assigned tasks to Office Technicians for every 15-minute interval during their shifts, scheduling up to 17 hours a day-Executed and performed all duties of the Administrative Office Technician Adjusted schedules and re-skilled employees to guarantee there was sufficient coverage on multiple desks in the call center and maintained Schedule Adherence for 250+ employees-Compiled reports and information requested by Management-Identified and resolved discrepancies in MS Excel docs, Access Databases, and scheduling tools-Reduced overhead costs by eliminating excess Staffed Hours with voluntary schedule reductions - Provided technical and customer support for UPS Shippers on UPS Shipping software and internet products- Supported various Windows platforms and UPS Hardware- Promoted on 10/2005 to support a multitude of more than 8 UPS products that are not supported at the entry level position

  • Senior Administrative Assistant

    Jun 2008 - Jul 2010

  • Administrative Office Technician

    Jun 2006 - Jun 2008

  • Support Specialist

    Jan 2003 - Jun 2006
• 

  Fusion Contact Centers, LLC

  Jul 2010 - Jan 2012

  Workforce Manager

  Solely developed Workforce Management Dept. from the ground-up, while utilizing MS Excel to develop complex tools, including Forecasters, headcounts, and various other reports-Created, trained, and maintained processes and procedures for schedules and shift bids-Implemented and executed a process for schedule adherence-Managed forecasting between 3 call centers with 6 separate clients, with over 15 skills/splits-Administered key roster data and schedules for 400+ employees-Served as liaison between Corporate Developers and 2 local facilities to develop, train, and apply usage of applications and reporting in our intranet; key contact for payroll and accounting Show less

• 

  K&V Crafts

  Nov 2011 - Apr 2014

  Owner, Marketing Director

  Developed and achieved the birth of the business while branding, marketing and advertising the business via website, social media, and blog updates. Designed logo and collaborated on merchandise design-Produced and sold themed/custom cards, wedding stationery, and various paper products-Maintained bookkeeping and finances-Constructed, developed, maintained, and published business website, blog, and social media-Increased buyer traffic by executing advertising campaigns, sweepstakes, and special offers-Provided customer service via email, phone, and electronic shopping cart feedback; sold via Etsy-Organized, constructed, and manned booth and decor for wedding fairs and trade show-Designed graphics/layouts via Adobe Photoshop and Microsoft Suite; proven on the Cricut machine-Prioritized and planned tasks, goals, projects, and customer orders for the business Show less

• 

  LogMeIn (previously GetGo; previously Citrix Online)

  Jan 2012 - Nov 2017

  Managed staffing requirements, headcounts, collaboration, and executed process and procedure changes, as well as planned and adhered to Service Level goals for the contact center-Increased service level percentages by identifying and analyzing historical and current data trends-Produced process documentation for longevity and maintain them for continuous current reference-Organized and designated tasks and project management goals for team to enhance productivity-Identified issues and trends with 250+ employees regarding staffing; suggested solutions to management-Developed, maintained, organized, and programmed apps and formulas in Podio & Google Apps-Provided customer service to managers, leads, employees, other department personnelScheduled and coordinated trainings, meetings, projects, vacations, and PTO requests-Monitored and identified agents for schedule adherence and conformity to achieve higher service levels-Proficient in Workforce Management software and Interactive Intelligence programs Show less

  • Workforce Planning Specialist

    May 2014 - Nov 2017

  • Inbound Customer Care Support Representative

    Jan 2012 - May 2014
• 

  Scentsy, Inc.

  Apr 2012 - Jun 2015

  Scentsy Independent Consultant

  Independently sold Scentsy-branded products by developing personal advertising and visual promotions via social media outlets and in-person parties-Attained Director status by direct selling goal of business products-Established return customers by directly delivering products and promotional materials-Maintained superb customer service regarding orders, returns, and product knowledge

• 

  ViSalus Body By Vi 90 Day Challenge

  Sept 2013 - Dec 2014

  Independent Promoter, Director

  Promoted Project 10 Challenge and multi-level marketing business offerings by assisting customers in losing weight with healthy meal alternatives, workout regimens, and opportunities to purchase products-Motivated and inspired people by designing and publishing personal quotes/memes-Marketed and advertised via social media to earn more customers and promoters-Increased knowledge of the program by hosting live Challenge parties-Provided spectacular and individualized customer service to those interested in products Show less

• 

  Santa Maria Professionals

  Dec 2014 - Dec 2015

  President & Social Media Manager

  Re-branded business name and designed new logo. Expanded the organization through social media, direct website, and word of mouth-Promoted and advertised business on Facebook to gain 500 new followers within 3 days-Socialized business by producing online ads and promotional flyers using Adobe PhotoShop-Established new social media presence on LinkedIn, Facebook and Instagram-Solicited, interviewed, and hired volunteers to fill Board positions and duties-Collaborated, planned and executed monthly mixer meetings with local host businesses Show less

• 

  Straight Back Chiropractic

  Nov 2017 - Feb 2018

  Executive Office Manager and Independent Consultant

  Sole employee and office manager for Chiropractor, running 100% of office duties; also consulting on employer’s side ambitions for professional speaking-Self-taught chiropractic software, trained doctor, and implemented processes and procedure to utilize it-Performed patient intake, data entry, scheduling, follow-up, filing, cashier/posting payments, reporting, statistical analysis, and other office duties-Organized and completed 6 month backlog of data entry for patient records and billing statements -Developed and created scalable files and access within Google Apps for better productivity and ease of use-Consulted on web design, social media management, video/sound recording and editing, marketing and advertising online, and creation of physical marketing tools Show less

• 

  COMMUNITY PARTNERS IN CARING

  Feb 2018 - Jun 2018

  Program Specialist

  Coordinated and managed social media marketing posts and accounts, designed printable media, recruited clients through public outreach, project management, event coordination, and website and branding development-Created, scheduled, planned, and managed social media posts, accounts, and campaigns-Designed, assembled, and produced flyers, business cards, documents, newsletters, forms, and other media-Recruited clients/volunteers via social media, phone calls, and in-person public outreach-Managed projects and event coordination for organizational parties, tasks, and agendas-Branded and developed messaging and website updates-Setup and administered a customer relationship manager program-Developed and delivered written processes and procedures for agency Show less

• 

  That One Photobooth

  May 2018 - now

  Creative Director & Owner

  Owner of photo booth business that provides mobile entertainment for any event• Create, develop, maintain, promote, and advertise website and social media presence• Negotiate and book leads • Curate custom packages for clients within a variety of budgets• Manage bookkeeping and banking, utilizing Quickbooks, online banking, and automation software • Design logo, media, print templates, materials, and products, utilizing Adobe Suite, Microsoft products, and Canva. Proficient in PhotoShop, Illustrator, InDesign, Publisher and Word Show less

• 

  Leading From Within

  Jun 2018 - Dec 2023

  Community Impact Coordinator

  Hospitality and program support and alumni development• Organize and procure hospitality items and program materials• Project management, event coordination, and other administrative duties• Research and obtain food vendors to cater events• Secure gifts for guest speakers• Execute administrative tasks, such as printing, photocopying, file managment• Graphic Design work utilizing Canva and Adobe products• Auditing Salesforce, Asana upkeep, and Google Docs, Sheets, and Forms usage Show less

• 

  SIGNS OF SUCCESS, INC.

  Aug 2018 - Dec 2020

  All duties of Project Coordinator, along with the following tasks:o Created Install Tracker in SmartSheet for better documentation, team collaboration, and visibilityo Scheduling lifts/trailers and finding best dealso Scheduling hotel stayso Writing itineraries for installerso Scheduling out-of-house installerso Coordinating with outsourced agents and deliveryo Taking care of permits and tracking their lifecycle through to completiono Built Permit Log into Install Tracker in SmartSheeto Learning cell tower needs and contacts for installationso Learning and scheduling USA Digo Signed up for USA Dig online to make things fastero Coordinated lift maintenance, logs, and repairo Managing Install Packets- requesting of, organization of, distribution of, return ofo Processing Install Packets after installationo Creating “Catalog” pdfs utilizing installation pictureso Scheduling installations with clients and our installerso Coordinated with Dept. Managers to utilize their employeeso Held installers accountable for filling out their Daily Reports and turning in pictureso Created vehicle inspection reportso Adopted the Vehicle Maintenance logs – making reports and collecting receipts and infoo Created new Survey templateso Studying and learning ShopVox Show less All duties of the ADA Fabricator, along with the following tasks:o Following up on Leads to win Saleso Managed projects to achieve goals and make deadlineso Sold items on Ebay, CraigsList, and Facebook Marketplaceo Phoned clients to collect due dates and other project informationo Monitored project status and championed next stepso Reduced shipping expenses by researching, collaborating and incorporating new solutionso Reported on monthly shipping for insurance purposeso Created claims for Certified Mail and procured refundso Ordered new shipping and mailing mediao Printed Certified signatureso Mailed Certified Letters for pre-lienso Provided technical support for computers and printerso Sourced freight carrier and sole user to complete transactionso Provided shipping and mailing training to all staffo Developed inventory spreadsheet and documentationo Wrote, developed, and maintained automation within SmartSheeto Created and maintained MSDS and technical binderso Supported all members of the management teamo Organized relocation of work areaso Audited and managed Project Managers' jobs to keep them on tracko Assisted Accounting to obtain contracts and purchase orderso Maintained SmartSheet records, including Contacts and Clientso Covered inboxes for out of office personnel or ex-employeeso Updated project notes and correspondence for all jobso Followed up on next actions with clientso Routed clients to correct contact via email or phoneo Maintained maintenance designations for machineryo Supplied V.O.C logs for paint bootho Secured storage unit, organized, and maintain order of it Show less

  • Install Coordinator, Project Coordinator, and Front Desk Admin

    Jan 2020 - Dec 2020

  • Install Coordinator & Project Coordinator

    Jul 2019 - Jan 2020

  • Project Coordinator

    Sept 2018 - Jul 2019

  • ADA Fabricator

    Aug 2018 - Sept 2018
• 

  Vanessa Rae Media

  Sept 2018 - now

  Digital Marketing & Creative Coordinator

  Provide website design, social media management, and event coordination• Utilize Wix, Weebly, and WordPress to design websites; provide copy on a variety of topics• Harness Hootsuite and Meta Business Suite to automate content and manage social media• Design graphic and video ads utilizing Adobe PhotoShop and Canva for websites and social media• Administrative office duties and tasks• Event Coordination including weddings, fundraisers, parties, meetings, and more• Smartsheet Certified for project management and tracking Show less