JOAB MOMANYI

Experience

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  Kenya Sugar Research Foundation

  Jan 2008 - Aug 2010

  Data Collector and Entry Clerk
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  Kenya National Bereau of Statistics

  Sept 2009 - Oct 2009

  Enumerator
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  Office of Director Public Prosecutions - KISUMU

  May 2013 - Sept 2013

  INTERN
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  Chase Bank Kenya Ltd

  Oct 2014 - Jun 2015

  BANK TELLER

  Providing one-stop financial solutions to Chase Bank clientsOpening of new accounts. Cross selling of the banks products and services.Preparing financial documents and reports for management.Conducting KYC while opening of new accounts and handling client transactions.Mentoring other employees on sales and customer service techniques.Processing salaries on behalf of our clients.

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  SPECIFIC TALENT LIMITED

  Jan 2019 - now

  •Maximizing the operating profit of the store, by ensuring heightened service levels as well as effective management of resources, sales and costs.•Managing the staff and regularly monitoring and assessing their performance within the store.•Detecting and investigating fraudulent workers•Carrying out operational audits within the shop.•Enforcing stock protection standards.•Holding meetings with the management to discuss means of reducing risk and losses•Ensure customer complaints are handled effectively and in line with the retail store company policy•Developing short, medium long term development goals and plan on risk management in the store•Implement programs to aid in the prevention, detection and resolution of internal and external theft in the store Show less • Training newly hired staff on safety and proper use of fire safety appliances should an emergency occur resulting in zero weapon safety mishaps.• Collaborate with management to identify company training needs.• Schedule appropriate training session for new staff.• Oversee and direct seminars, workshops, individual training sessions, and lectures.• Plan and implement an effective training curriculum.• Supervise training budgets.• Prepare hard copy training materials such as module summaries, videos, and presentations.• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training. Show less

  • Loss Control Manager

    Oct 2015 - now

  • Loss Control Manager

    Oct 2015 - now

  • Loss Control Manager

    Oct 2015 - Jul 2020

  • Training Manager

    Jan 2019 - Sept 2019
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  Trikand Loss Management co. Ltd

  Sept 2019 - Jun 2020

  Loss Control Consultant

  Designed a walk-through procedure for all initial safety inspections on new clients.Helped several clients to take theft-prevention measures that cut down on loss.Created clearly written documents that explained the responsibilities that clients had to reduce their exposure to loss.

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  Security

  Jul 2020 - now

  Private Investigations
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  MUHINDI MWEUSI SUPERMARKETS

  Jul 2020 - now

  • Lead cross-functional teams to optimize store operations and enhance customer experience.• Implement AI-driven inventory management systems to reduce waste and improve efficiency.• Develop and execute strategic plans to increase sales and market share.• Utilize data analytics to identify trends and drive informed business decisions.• Foster a culture of continuous learning and adaptation to emerging retail technologies.• Collaborate with IT to integrate cutting-edge technologies into retail operations.• Mentor and develop store managers to build high-performing teams.• Oversee remote collaboration tools to ensure seamless communication across locations.• Implement agile methodologies to improve operational processes and responsiveness.• Drive sustainability initiatives to align with corporate social responsibility goals.• Analyze customer feedback to enhance service delivery and satisfaction. Show less Managed and supervised daily operations of the branch/store, including opening and closing procedures, cash management, and inventory control.Developed and implemented strategies to achieve sales targets, increase revenue, and enhance customer satisfaction.Led and motivated a team of employees, providing coaching, training, and performance evaluations to ensure a high level of productivity and customer service.Monitored and analyzed sales and financial data to identify areas for improvement and implement corrective actions as necessary.Maintained a clean, organized, and visually appealing store environment that meets company standards and fosters a positive shopping experience.Developed and maintained strong relationships with customers to promote long-term loyalty and repeat business.Stayed up-to-date with industry trends, competitor activities, and market conditions to make informed business decisions and take proactive measures.Collaborated with the marketing team to plan and execute effective promotional campaigns and events.Ensured compliance with company policies, procedures, and operational guidelines.Resolved customer complaints and inquiries in a professional and timely manner. Show less

  • Operations Manager

    Jun 2024 - now

  • Banch Manager

    Jul 2020 - Jun 2024