Zanele Ndlovu

Experience

• 

  DHL Express

  Aug 2017 - Aug 2018

  Service Point Advisor

  Created customer database Captured customer data and creation of the tracking number online Handled customer complaintsMaintain a thorough knowledge of DHL network and selling value added products and services to customers and provide accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, and sales queries with confidence at all times.Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer.Promote and sell DHL’s value-added services such as Insurance and participate actively in the Sales Lead programto contribute to the country revenue.Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged.Keep record of the supplies and also the float money and submit to accounts a cash summary of the total cash sales at the end of each day. Show less

• 

  Tantebane Game Ranch, Botswana

  Aug 2019 - Mar 2020

  Tour Guide

  Camp facilitator Greeting and welcoming guests to the tour.game drives, nature walks, bird watching, mud sculpting and beadingTeam building activities Game drive tours with campers.Planning and coordinating activities at the game ranch.

• 

  Tekbase

  Aug 2019 - Jan 2023

  Virtual Assistant

  Content Strategy and DevelopmentSocial Media Management (Facebook,Instagram and LinkedIn)Designed flyers and posters using Canva Created content for the social media platformsAnalysed website perfomance

• 

  Purple Lilac Healthcare

  May 2020 - Sept 2021

  Sales Executive

  https://purplelilachealthcare.com Assessing client needs and present suitable promoted pharmaceutical products. Liaising with and persuading targeted doctors, pharmacies and hospitals to prescribe our products utilizing effective sales skills. Providing product information and deliver product samples.Sales analysisClient analysisBuild positive trust relationships with medical representatives Monitor and analyze data and market conditions to identify competitive advantageKeep accurate records and documentation for reporting and feedbackPursue continuous learning and professional development and stay up-to-date with latest medical data Show less

• 

  DHL

  Jun 2023 - Sept 2023

  Go-Teach Program Intern

  DHL has established its Groupwide program GoTeach as a way to improve employabilityCollected data and analysed the planning phase of the program "GoTeach" using excelCoordination of the material planning process the "International Training and Development Services Team"Assisted by organising calls and meetings including follow-up with stakeholders as neededPlanned and executed a Post Tower rally for the students of Robers Wetzlar Berufkolleg

• 

  DW Akademie

  Sept 2023 - now

  Masters Student
• 

  FLOCERT

  Jun 2024 - now

  Business Development Student Assistant

  Marketing and Communication