Ravish Chandra Srivastava

Experience

• 

  Dhi Telecom / Travelwifi

  May 2018 - Jan 2021

  Customer Support Executive / Store in Charge

  • Keep tracking of all materials ordered, received, issued and pending receipt and maintain proper record for same• Monitoring skills to check on warehouse workers and ensure everyone remains effectively on • Tracked goods while they were en route and informed clients of the status along the way.• Follow FIFO rules for Incoming & Outgoing Services.• Interacting with inventory control on weekly basis by helping with physical inventory investigation• Handle 50+Customers interaction per day, giving detailed, personalized, friendly& Polite Service to ensure by customer satisfaction • Manage automated Warehouse Management System to document all aspects of rations handling, inventory and controls• Providing Best Technical Support to Customers• Respond to user service requests and resolve trouble tickets • Responsible for handling customer related issue, generate ticket for complaint, and resolve on time.• Managing the efficient receipt, storage and dispatch of a wide range of goods from the warehouse.• Maximizing space usage within the warehouse.• Looking after the transportation of goods into and out of the warehouse.• Implementing specific customer packaging requirements.• Repairing warehouse equipment breakdowns.• Managed a team of support and provide 100% customer satisfaction • Respond to user service requests; and resolve trouble tickets.• Closed 95% of trouble tickets on the first call without escalation.• Regularly monitor the network using Inter Mapper Tool. • Maintaining the company network and provide best support to our team• Configuration and management of Wi-Fi router access points Show less

• 

  MS Group

  Feb 2021 - now

  Warehouse Manager

  • Ensure all operations are carried on in an appropriate, cost-effective way.• Managed administration team and clerical workers toward optimum completion of their responsibilities.• Purchase materials, plan inventory and oversee warehouse efficiency• Revitalized safety training programs, standards, and participation and achieved ZERO lost time injuries during the peak season.• Oversee daily operations of the transportation safety program to ensure compliance with company, federal, state and local standards.• Responded to crisis situations, facility issues, and behavioral concerns• Integrate policies between the Safety Department, Environmental, Human Resources, IT and Compliance.• Included the environmental clean up and make-ready for sale of the Fusion, Inc., facility.• Organize job safety programs, attend safety job meetings, record keeping log, and pre-job checklist with supervision project managers.• Assisted in hiring processes as well as staff performance evaluations, conducting reviews and administering disciplinarian action as required.• Responsible for the organization of daily activity of the pick/pack and bundle making area in the shipping department • Manage automated Warehouse Management System to document all aspects of rations handling, inventory and controls.• Follow FIFO rules for Incoming & Outgoing Services• In Supervise activities of all workers and assign tasks based on an individual’s skill set.• Inspected physical condition of packages before they left the warehouse.• Maintain inventory by conducting weekly and monthly physical counts • Supervise all Pest control Activities• Created documentation. training, and implementation of best warehouse procedures according to seasonal rushes• Supervised warehouse leadership and meat 2 times per month to discuss goal progress, plans and efficiency.• Kept track of all plant costs, and communicated with leadership team recommendations for the operational budget. Show less