Rahul Bhole, PMP®, LSSMBB

Experience

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  Bosch India

  Sept 2006 - Nov 2011

  Senior Engineer

  Profile Responsibility for world wide release of new parts, Project Management for all new projects – Platform, Variants, Application Projects & Development of 2nd sources from purchasing side, Project´s target fulfillment (QCD), Purchasing representative in product creation process (PEP), Change management, Investment PlanningResponsibilitiesResponsibility for product-related VQP work - Definition of Q- requirements concerning production process, Packaging & cleanliness requirements, Definition of quality control plan, Definition of sampling inspection (PPAP-Level), Conducting Technical Supplier Discussion, Tracking/ Closing of OPL, Feasibility studies and risk assessment in project Milestones, Using experience of serial business in SE process, Purchasing reviews, Planning of inspection equipment, Simultaneous engineering (SE) work with supplier - Providing documents for RFQ, Information exchange with supplier, TSC & ENG during project period & Contact person for technical queries of the supplier, Responsibility for RPP (ratio project plan – cost reduction projects through localization, design & process optimization), Execution of project-reviews within the purchasing organization with participation of relevant functions, Defining mid-,long-term plans for suppliers along with stakeholders Show less

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  Cummins Inc.

  Dec 2011 - May 2013

  Senior Manager - Quality

  • Product Quality Assurance for PT fuel systems – Injectors & Fuel Pumps (Machining, assembly & testing)• Responsible for establishing and maintaining quality assurance standards, procedures, and controls, Re-inforce customer led quality focus in the business unit• Lead the use of quality practices to ensure process discipline & process capability is maintained for production of a world class product• Mentor & Coach team members for problem solve techniques (7 Step projects)• Reporting the MIS for the BU to the senior leadership, BU SPOC for audits internal as well as externalKey Projects & Achievements -• No NCs in internal & external audits• Mentored over 20 7-step projects• Successfully replaced machining line quality goals with assembly quality goals for the BU, thus changing the focus towards a customer centric metric Show less

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  Amazon

  May 2013 - Mar 2016

  Regional Quality Manager

  At Amazon, I led the Inventory Control & Quality Assurance function across multiple warehouses, driving operational uniformity and efficiency. I achieved global quality recognition for overcoming complex challenges and directed the launch of new fulfillment centers, optimizing operations for superior process precision. I established annual quality objectives aligned with business goals, fostering talent progression within the organization.Achievements: My leadership resulted in top-tier global quality recognition and significant improvements in operational metrics across the region. Show less

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  Ola (ANI Technologies Pvt Ltd)

  Mar 2016 - Jan 2018

  Senior Manager - Quality, Process & Compliance

  In my role at Ola, I spearheaded large-scale transformation projects to enhance customer and partner experiences. I established the Quality & Process Excellence Function, driving strategic improvements in service reliability. My initiatives led to a significant reduction in customer complaints and enhanced operational workflows. I also developed digital solutions that improved driver partner ratings and safety, resulting in increased service reliability.Achievements: My leadership in quality program initiatives achieved a 40% reduction in complaints per booking and a 2.5X increase in overall bookings, significantly enhancing customer satisfaction. Show less

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  Thoucentric

  Jan 2018 - Mar 2022

  Lead Consultant (Make)

  At Thoucentric, I led the strategic expansion of the Make-to-Deliver & Logistics sub-practice, successfully driving significant business impact. I engineered a structured evaluation model for technology capabilities, streamlining decision-making for clients. My leadership in digital quality transformation for a global FMCG giant resulted in a remarkable ROI. I also co-engineered an AI-powered solution that drastically reduced defects, enhancing product quality. My focus on ERP and SAP implementations led to substantial improvements in operational efficiency across various industries.Achievements: I successfully managed a €10 million digital quality transformation initiative that delivered 2.5X ROI. My efforts in optimizing supply chain performance resulted in significant improvements in key performance metrics across multiple sectors. Show less

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  Flipkart

  Mar 2022 - now

  Associate Director (SC Design)

  In my current role at Flipkart, I drive customer and seller experience excellence across multiple business units. I have conceptualized and developed product features that have led to a significant reduction in imperfect orders, enhancing overall customer satisfaction. My focus on optimizing seller experience through benchmarking initiatives has resulted in a notable decrease in delays and non-deliveries. I also lead structural interventions to prevent fraud in the supply chain, achieving substantial reductions in losses. My efforts in process digitization have improved operational efficiency, while I have successfully defined a strategic tech and product roadmap to enhance customer experience and drive sustainable growth.Achievements: I have successfully launched and scaled programs that have driven an 11% growth in Gross Merchandise Value (GMV). My leadership has resulted in a 15% improvement in operational efficiency and a 40% reduction in supply chain losses. I have built and nurtured a high-performing team that consistently delivers strong business results, maintaining an Employee Net Promoter Score (eNPS) above 90%. Show less