Adrian Moss

Experience

• 

  RDC

  Jun 2001 - Jun 2017

  This role involved leadership of Service Delivery team (a peak containing 12 members) focussed on the companies three largest service accounts (one of which supported up to c. 4000 disposition events per month for 100,000+ users, using the customers own request management system in conjunction with our own.) Also responsible for providing input on the strategic development of services/successful implementation of new or complex business from process definition to full scale operation whilst improving revenue streams.Key deliverables: · Commercially Responsible, developing budgets, cost forecasts and schedules for major projects and tracking/updating to project completion· Developing the definition of services and procedures within department/promotion of their application· Attendance of client review meetings, discussing operational achievement and issues, (involving sales presence for commercial discussions where relevant)· Identification and ultimate implementation of client requirement for change, ensuring fit for purpose solutions· Responsibility for building, maintaining and managing positive business relationships· Liaison on other major contracts, complex project implementations or significant issue resolution· Ensure monthly invoicing correct relative to sales documentation/ERP· Maintaining SLAMy experience in this role led to my secondment to a project to implement a new (Microsoft Dynamics AX) ERP (fully business integrated from shop floor to finance) which ultimately led to creation of my current role. Show less Responsible for the day to day running of 100+ commercial sector accounts, including analysis of volumes, cost vs. revenue, and resolution of client issues. This role also involved identification of areas for improvement in both efficiency and profitability, and maintaining client satisfaction. Regular attendance of client operational review meetings to discuss service performance, issues and improvements. Key deliverables: · Monitoring/maintaining agreed service levels· Responsible for building, maintaining and managing positive business relationships· Identification, Documentation and ultimate implementation of client requirement for change· Providing commercial and contractual information· Liaison on major contracts, complex implementations or significant issues· Ensure monthly invoicing correct relative to sales documentation and ERP, resolving any issues encountered· Facilitation of all client facing actions of the service provision Show less

  • Dynamics Support/Finance Analyst

    Oct 2013 - Jun 2017

  • Account/Service Manager

    Jan 2005 - Oct 2013

  • Account Executive

    Jan 2002 - Jan 2005

  • Recycling Analyst

    Jun 2001 - Jan 2002
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  Arrow Value Recovery

  Jun 2017 - Aug 2019

  Financial Analyst

  Working within EMEA group to support complex financial planning and analysis across 9 entities in 9 countries,including annual planning, monthly forecasting, financial modelling, reporting and variance analysis. Also participating on various global projects.

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  RDC

  Aug 2019 - Jan 2024

  -Commercial modelling-Contracting processes-Data Analytics-Pipeline tracking and reporting-Solution design Support business transition to new Microsoft D365 solution with particular focus on:-Project Sergio engine-Financial Engine-Data Migration

  • Commercial Analyst

    Dec 2019 - Jan 2024

  • Secondment - ERP upgrade team

    Jun 2021 - Dec 2023

  • Financial Analyst

    Aug 2019 - Dec 2019
• 

  Computacenter

  Jan 2024 - now

  Commercial Manager, Circular Services

  - Commercial Modelling- Solution Design- Contracting- BI