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Corey Rickman

Corey Rickman

Central Cashier

Followers of Corey Rickman251 followers
location of Corey RickmanGreater Chicago Area

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  • Timeline

  • About me

    Senior Manager, Institutional Contract Management

  • Education

    • Carroll College

      2007 - 2010
      Bachelor of Arts Communication Studies and Public Relations

  • Experience

    • Montana Department of Labor and Industry

      May 2010 - Apr 2011
      Central Cashier

    • Adecco: Epiq Systems

      May 2011 - Mar 2012
      Workforce Manager

    • Enterprise Rent-A-Car

      Mar 2012 - Nov 2013
      Sales Management Trainee

    • Pinnacle Property Management Services

      Nov 2013 - Feb 2015
      Leasing Consultant

    • Mission Rock Residential, LLC

      Feb 2015 - Jan 2016
      Assistant Property Manager

      Employee development, maintained accurate accounting and bookkeeping, collected and processed all rent and security deposits, conflict management, crisis management, and supply procurement.

    • Ascend

      Jan 2016 - Aug 2016
      Warehouse Associate

    • Costco Wholesale

      Nov 2016 - Feb 2017
      Merchandiser

    • Pfizer

      Mar 2017 - now

      Manage launch readiness activities for return to market products in the US Hospital Business Unit portfolio. Activities include marketing communications, regulatory operations, website & artwork updates, and go to market strategy. Dispute and sales document review, CSR development including supporting, training and coaching for 100+ customer service representatives and individual contributors, process analysis and improvement, SOX reporting and compliance, troubleshoot and escalation of operational issues, cross-site project collaboration, B2B collaboration, assist with FTE analysis and ad-hoc reports, group communications. Workforce Management utilizing NICE IEX, dispute and sales document review, CSR development including supporting, training and coaching for 25+ customer service representatives, customer escalations, process analysis and improvement, compliance and quality, troubleshoot and escalation of operational issues, cross-site project collaboration, B2B collaboration, inventory management, assist with FTE analysis and ad-hoc reports, group communications. Controlled substance order management, suspicious order monitoring, cross-site collaboration, B2B collaboration, and customer service.

      • Senior Manager, Contract Management

        Oct 2024 - now

      • Manager, Contract Management

        Nov 2020 - Oct 2024

      • Manager, US Commercial GTM

        Nov 2019 - Nov 2020

      • Customer Service Trainer

        Jul 2019 - Nov 2019

      • Operations Support Analyst

        Sept 2017 - Jul 2019

      • Customer Service Representative

        Mar 2017 - Sept 2017

  • Licenses & Certifications