Justin McLain

Experience

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  Positive Medical Transport

  Apr 2012 - Mar 2014

  EMT ALS

  • Applied and utilized company policies when dealing with patient medical records, insurance, andother sensitive information• Drove emergency vehicles• Emergency response and treatment• Transport of patient to facility• Consoled with family members after a loss; was always able to alleviate some of the burden in ahigh-stress situation by means of skilled eloquence.

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  Staples

  Mar 2014 - Aug 2014

  Easy Tech IT

  Virus Removal• Network and Program Troubleshooting• Assisting customers on-site with technical issues• Applied and utilized company policies to repair personal computers with sensitive customerinformation• Data transfers• PC and printer setup

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  ItechniKal

  Aug 2014 - May 2017

  Information Technology Specialist

  Troubleshoot, resolve, and repair various electronics for several different schools, Physician andAttorneys' offices• Troubleshoot a wide range of IT issue with customers on-site and remotely viatelecommunication• Solves problems in a skilled and professional manner; effectively conveying information to customersin a way that is not esoteric• Remarkable ability to multitask; utilizing system tools to identify and help solve problems while onthe phone conversing with customers• Diligent and accurate documentation of what was discussed throughout every conversation• Requires outstanding attention to detail Show less

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  CyberSecure IT Solutions

  Jun 2017 - Jun 2019

  IT Remote Consultant

  South Florida Tech Group - Lakeland, FL June 2017 to Present • Microsoft Office and Office 365 - Word, Excel, Outlook configuration • Google Mail and Google Suite • Windows 10, 8.1 and 7 Operating Systems • Microsoft Server - hardware maintenance, AD administration • PC hard drive imaging and configuration • Network proficiency with TCP/IP, Routers, Firewalls, WAPs, Wifi and other networking devices • Security Tools - Antivirus, Anti-malware, Ransomware remediation • PC desktop and laptop hardware setup and maintenance including installation and configuration of hard drives, NIC's, printers, and other PC accessories. • Mac experience troubleshooting and working on devices. • Windows 10, 8.1 and 7 Operating Systems: • TCP/IP, Routers, Firewalls, WAPs, Wifi: • Microsoft Server - hardware maintenance, AD administration: • Security Tools-Antivirus, Anti-malware, Ransomware • of direct IT technical support and troubleshooting • PC desktop and laptop hardware setup and maintenance Microsoft Office and Office 365 configuration Show less

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  ADL Final Mile

  Jul 2019 - Jul 2020

  IT Support Specialist
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  Sofidel America Corp.

  Jul 2020 - Nov 2020

  Information Technology Desktop Support

  • Microsoft Office setup and migration and upgrade. • Repairing mobile devices and scanners for Inventory. • Setup and installation / management of Windows server 2016 and 2020 • Group policy management and Active directory User and groups Security. • Management of Active Directory creating and removing users • Management of Exchange and company email adding and removing email access. • Imaging of desktop, laptops, and mobile devices for uniform setups.• Setup of mobile phones for Mobile device management through Apple.• Troubleshooting of VMware and Sphere virtual servers and management.• Cisco Phones basic troubleshooting and assistance.• Assistance in maintaining production machines and supervision software for manufacturing product.• VPN setup and usage to allow connections from remote sites. Show less

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  DSM Technology, a THRIVE company

  Nov 2020 - Sept 2022

  Managed IT Services Engineer

  Started in 2020 at Cipher as a Network Engineer which was acquired by DSM in 2021 where I was promoted to Managed IT Services Engineer.• Windows Servers and Clients• Active Directory, Group Policy and Rights Management• Windows File Servers, Remote Desktop Servers• Office 365 Administration / Best Practices and Standard Office Suite Applications• Networking – Modems, Routers, Firewalls, Switches, Access Points, DNS, DHCP, IP Networks, VLAN, PoE• Hardware – Windows File Servers, Desktops, SAN, Modems, Routers, Firewalls, Switches, Access Points• VPN - IPsec, SSL• Virtualization Systems – VMware and Hyper-V• Security and Disaster Recovery Best Practice, including Virtual Backup & Replication• Intermediate understanding of VoIP • Data and Server backups, monitoring for physical and virtual environments using VEEAM.• Proactive Alignment reviews of clients IT Frameworks.• Resolve issues with reoccurring incidents that become Problems and need escalation. • Overall management of client IT Infrastructure. Show less

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  Bizco Technologies

  Sept 2022 - now

  Remote Systems Engineer III