Georgi Petkov

Experience

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  Usit Colours Bulgaria

  Nov 2005 - Aug 2008

  Exchange Programs Consultant

  ▪ Selling all types of exchange programs and products such as language courses, travel packages,plane tickets, discount cards etc. to both corporate and individual clients;▪ Taking active part in creating the budget frame for the different Department products;▪ Observing the sales levels and revenue of the Department;▪ Submitting the necessary documents to foreign partners and embassies;▪ Communicating with partner companies around the world;

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  Deloitte

  Aug 2008 - Jul 2009

  Financial Auditor

  ▪ Auditing the financial statements of all-size companies and banks;▪ Conducting and documenting the necessary audit procedures to confirm the different accountingbalances;▪ Assisting the audit Managers and Partners in forming and signing the audit opinion on the financialstatements of the client entity;▪ Filling out the proper documentation in accordance with the accounting and audit regulations

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  HP

  Jul 2009 - Jan 2014

  ▪ Leading the Service Level Management and Reporting Processes for one of the castle accountswithin HP;▪ Managing the entire team working on the project – resource assignments and utilization, processframework, definition and governance;▪ Ensuring all contractually required services are delivered and reported as initially signed-off with thecustomer;▪ Developing new reports and changes in existing reports within the account reporting infrastructureto satisfy the needs of internal and external stakeholders;▪ Identifying and initiating Service Improvement Programs (SIPs) if the agreed levels of IT serviceare breached; Show less

  • Process Owner

    Oct 2011 - Jan 2014

  • Account Process Lead

    Jul 2009 - Oct 2011
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  Hewlett-Packard; Hewlett Packard Enterprise; DXC Technology

  Jan 2014 - Sept 2017

  Team Manager

  Attracting, selecting and leading a team of Incident, Problem and Service Level ManagementAccount Process Leads (APLs), ensuring right profiles and seniority to deliver up to theexpectations and business needs;▪ Building and keeping a strong network of contacts within capabilities inside and outside the serviceprovider to ensure the right resources are supporting our customers as efficiently as possible;▪ Monitoring Key Performance Indicators (KPIs) and performance reports to ensure the team andaccount contractual obligations are met;▪ Cooperating with other processes as well as with other disciplines to measure and minimizebusiness risk associated to Customer infrastructure or solutions; Show less

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  DXC Technology

  Sept 2017 - Feb 2022

  Senior Manager - Europe Service Level Management Regional Lead

  ▪ Leading a team of 80+ people (including managers) responsible for providing customer facing services▪ Monitoring contractual commitments, managing new customer requests, establishing standards, handling escalations▪ Establishing and nurturing key partnerships/ interlocks on different levels of the company:▫ Account teams and delivery teams on key contractual SLAs, KPIs and other deliverables▫ Sales teams on operational performance, delivery standards and forecasts▫ Finance teams on billing, invoicing and potential service penalties & earn-backs▫ Product Management on supporting the development & testing of different technical/ tooling solutions▫ Procurement on handling purchase orders related to new services/ licenses provided by vendors▪ Leading exceptionally complex customer and internal programs and projects, including transformation of new business and service migrations;▪ Managing the development and implementation of several in-house solutions based on different technologies such as SQL, Power BI, Python, Qlik-view etc.▪ Developing and implementing the capability strategy on regional level and interlocking it with regional peers and Executive Leadership;▪ Managing the team financials, work force management and productivity targets;▪ Developing appropriate toolset and processes to support the organizational and company goals; Show less

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  SAP

  Feb 2022 - now

  Development Manager

  • Establishing and leading a high-profile Agile team of SRE/ DevOps engineers responsible for the availability, stability, observability and resilience of SAP Application and Integration Services on SAP Cloud Platform • Managing headcount, deliverables, schedules and costs for multiple services, ensuring resources are appropriately allocated in accordance with service roadmaps • Working closely with Product Owners and Service teams to balance priorities between maintaining service stability and implementing new requirements/ improvements • Driving product delivery through agile development methodologies allowing the team to react quickly to changing business requirements/ needs • Ensuring that the Team Backlog is transparent, visible and understood by everyone • Contributing to team's success by ensuring high engagement of all team members in close collaboration with business unit/ regional leadership • Guiding the professional development of team members through ongoing assessment of strengths and development areas, identifying and enrolling for appropriate training paths, enrolling in fellowship/ exchange programs, job rotations and enhancements etc. • Defining metrics of success on both team and employee level and assessing performance Show less