Jason Nattrass

Experience

• 

  RAF

  Jan 2003 - Oct 2011

  ICT Trade Management training, delivered to ICT technicians and Junior Managers on promotion, to enable them to be effective in their new roles. Including:• Health and safety training• ITIL fundamentals• Project Management fundamentals• Problem solving• Safe Systems of Work (Working at height, Confined Spaces)• Presentation SkillsTraining needs analysis, course design, maintenance and delivery of all subject matter. Reviewing legislation, methods of work and subject matter changes. The duty of care of all trainees, including management, wellbeing, coaching and motivation. Assessing students providing feedback and written performance reports. Analysing Course validation questionnaires and implementing changes when required.Key achievements:Developing and implementation of pre learning material for use by students before they start their courses, also the ability to check the progress of students on these courses. The creation of the E-learning material itself, using commercial software. This cuts down on length of the course, the time students are away from their primary duties and therefore cost. Show less Providing a 24 hour service available 365 days per year. Including Video conferencing, communication links, cryptography and a Television broadcast systems. All at Very High security levels• Managing 9 highly qualified engineers to cover operating and maintenance of complex systems, including manning, leave and courses.• Users from troops on the ground in theatre, up to Chiefs of staff and Government ministers.• Working with other agencies and companies to improve serviceability and lower costs.• Providing technical and best practice support to other agencies, allies and organisations.• Ensuring the Security of the Video and Audio information.• Directing and Producing News programs, for dissemination to the Ministry of Defence, No 10 and Cabinet Office.Key achievements:A major upgrade to Video Conferencing capability and quality was implemented. Including new hardware, network infrastructure and software. The interoperability between the older systems and the new upgrade was a major hurdle. With testing and some format conversion the hurdles where overcome.Future proofing the editing and TV broadcast systems by working closely with Audio Visual providers to identify what equipment and design a system of work to decrease the amount of time and personnel needed to provide the same level of service. Show less

  • Ex Instructor, ICT Management Training

    Sept 2009 - Oct 2011

  • Sgt

    Jan 1989 - Jan 2011

  • Video Conferencing Supervisor / Engineer

    Dec 2004 - Sept 2009

  • Radar

    Jan 2003 - Jan 2006
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  Electrosonic

  Oct 2011 - Oct 2012

  Service Engineering Manager

  Day to day line management of all service engineering staff and escalation point for engineering or technical issues. Manage and motivate the engineering team to provide customers with the highest levels of service and also equiping the engineers with the tools, training and development to allow them provide these services.Ownership & accountability for the transition of projects into Service delivery, attending projecthandover meetings and working closely with the technical support engineer to collate allinformation required for on-going and completed projects.Key Responsibilities and Duties•Direct Line Management Responsibility of the field service and workshop teams.Duties to include;Appraisals & development plansInterviews & RecruitmentDisciplinary proceduresHR Requirements – holiday & sickness, timesheet approvals etcExpenses approval & Overtime•Responsibility for ensuring continuous cover is available. •Act as an escalation point for all technical issues that cannot be resolved by our field servicestaff , technical Helpdesk Engineer and Help desk personell. •Key account manager in terms of reporting and customer liaison on service matters, new equipment and cost.•Resolving staff issues, including disciplinary action •Ensure that any customer complaints or potential customer ‘dissatisfiers’ are investigated andresolved.•Responsible for ensuring all engineering staff have the tools to carry out their day to dayduties.•Create and maintain relationships with manufacturers to allow further support to engineers with new technology, information and spare parts.•Responsible for all training requirements for Field Service staff including engineers, bench and the technical engineering role.• Responsible for ensuring the working condition, calibration and on-going maintenance of all test equipment, tools and associated hardware. Show less

• 

  RTS Communications

  Jan 2013 - Oct 2013

  Projects

  RTS has been supplying audiovisual services, equipment and support to both public and private sector clients from our central London office since 1996.Many of the events that RTS are responsible for are seen live on TV news channels daily. From a high profile government press conference to a live broadcast and web streamed public inquiry such as The Leveson Inquiry. The company has the experience and knowledge to deliver on budget and on time. All RTS staff are highly skilled in all aspects of audio and video and receive regular training on latest products and technology and all personnel including office based staff hold valid SC security clearances.Services I provide:Exterity IPTVDigital signageVideo conferencingWeb streamingSystems integrationCourt and judicial audiovisualConferences and eventsPress and broadcast servicesIT services and installationsBespoke AV servicesClients that use RTS include:Amnesty InternationalAnthony Nolan TrustBPBeer DavisBell PottingerBerwin Leighton PaisnerBirmingham Crown CourtBloombergBritish CouncilBritish Transport PoliceCabinet OfficeCarter RuckCrown Prosecution ServiceEuropean CommissionForeign & Commonwealth OfficeHM TreasuryHerbert SmithLeicester Crown CourtMerril Legal SolutionsMinistry of DefenceMinistry of JusticeNational MagazinesNorton RoseNottingham Crown CourtPrime Minister’s OfficeReutersRolls RoyceRoyal Courts of JusticeSouthwark Crown CourtStandards in Public Life Committeehttp://www.rtscommunications.com/ Show less

• 

  E2v

  Oct 2013 - Jan 2015

  High Performance Imaging SolutionsHigh performance imaging systems across space, science, medical and industrial markets demand performance and reliability levels beyond those available from conventional sensors.e2v has over 30 years’ experience in designing, manufacturing and delivering supply chain management against high performance imaging requirements, including CMOS (Complementary Metal Oxide Semiconductor), CCD (Charge Coupled Device) and EMCCD (Electron Multiplying CCD) imaging sensors, arrays and cameras; operating across the electromagnetic spectrum from x-ray, through ultraviolet and visible light, to near infrared.Our expertise has resulted in our involvement in some of the highest profile imaging projects, including being the eyes for NASA’s Hubble space telescope and providing the largest sensor array (106 sensors making a 1 GPixel array) for ESA’s GAIA mission to map the Milky Way.As The Systems Engineering Manager, I manage a team of 30 engineers. The team are multi skilled electronic, software, mechanical design and mechanical technicians. My team design special to type control and test electronics and hardware for use in testing imaging CCD/CMOS devices using specifications from the clients. Clients included NASA, ESA and the defence sector. Project managing test system builds through initiation using customer specifications through construction and delivery. On budget and on time. Show less The Test Systems Engineering Team is responsible for the design and development of new camera systems for driving e2v CCDs and CMOS imagers. This covers both single cameras using Electron-Multiplying CCD (EMCCD) technology and large systems for astronomy and space imagers.With a team made up of 25+ electronic, software and mechanical specialist engineers, with the support of a small group of technicians. The team also provides support to the Product Engineers and Production services in the maintenance and modification of all Test systems.Day to day management of a highly skilled team with wide ranging skills also including electronic/ mechanical design, In-house speciality software production, optics and cryo technologies.Ensuring correct resources are allocated to project teams and that engineers are not over allocated ensuring projects run on time.Selection of team members and training of the individual are important parts of this role. Ensuring time management and processes are followed, to enable the use of engineers on multiple projects.Developing my teams strengths, using personal development plans, manage different personalities and encourage mutual respect and cooperation from all team members. Manage effective team meetings and briefings and carry out delegation of duties when required and to resolve any conflict and deal with difficult people and situations. Show less

  • Systems Engineering Manager HPIS

    Jul 2013 - Jan 2015

  • Test Systems Group Leader/ Resource Manager

    Oct 2013 - Jul 2014
• 

  ProAV Limited

  Mar 2015 - Jul 2018

  On site Operations Manager

  The AV Operations Manager’s function is to manage the contract commercials between ProAV and Citi and oversee the delivery of AV onsite support team across Citi’s London Sites. The focus is to manage and build the operational service whilst developing relationships with Citi’s Business Relationship management. The role includes, Client management, Team management (13 onsite personnel), incident management, Continual Service Improvement, Performance management and achieving all SLA'sThe role is also to Increase the knowledge of systems and equipment to Citi's management and to the onsite team and to promote innovation.To act as a point of contact to other Citi teams around the globe and to ensure best practice is followed. Show less

• 

  AVI-SPL

  Aug 2018 - May 2019

  Onsite Operations manager

  The AV Operations Manager’s function is to manage the contract commercials between AVI-SPL and Citi and oversee the delivery of AV onsite support team across Citi’s London Sites. The focus is to manage and build the operational service whilst developing relationships with Citi’s Business Relationship management. The role includes, Client management, Team management (10 onsite personnel), incident management, Continual Service Improvement, Performance management and achieving all SLA'sThe role is also to Increase the knowledge of systems and equipment to Citi's management and to the onsite team and to promote innovation.To act as a point of contact to other Citi teams around the globe and to ensure best practice is followed. Show less

• 

  AVMI

  Jun 2019 - Nov 2022

  Technical Manager

  The Technical Manager’s primary function is to provide a high level AV and VC technical support across client’s London Campus including all event spaces. The position also involves a high degree of exposure, working with senior management teams to deliver real time AV production services.• Management of the onsite AV Technical Management function• Ensure Operational availability of all dedicated Event Spaces• Ensure Operational availability of all AV enabled meeting rooms and any other AV or VC environments• Conduct regular proactive room and equipment checks according to schedule specified in SOP • L2 incident management – In the case of multiple simultaneous fix or fail incidents, priority must always be given to Event Spaces and or VIP Meeting• Work with service leads to maintain oversight of and adherence to standards and input into operational acceptance process for any equipment installed at client’s AV environments• Team Building – Promote and deliver team collaboration whilst maintaining team morale• Team Management – Management of directly employed, locum and freelance staff in the delivery of high-level live events• Training – Responsible for identifying training and development plans• Progression – Identify and nurture development of key team members Show less

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  ProAV Limited

  Sept 2019 - now

  Technical Manager