Rupinder Matharu

Experience

• 

  O2 (Telefónica UK)

  Nov 2003 - Apr 2013

  Responsible to recruit, lead, motivate and inspire a team of 25+ staff within O2 Franchise business model, including store managers and sales professionals – ensuring they deliver against targets for profit, performance and exceed customer experience. Manage all people/store KPIs – including absence, attrition, and engagement – tackling any issues as they arise. Nurture a culture of high performance, first-class standards and a passion for delivering a brilliant customer experience across all 3 managed stores.Ensure my team lead their people through operational changes with best-in-class audit & compliance. Shape new business propositions, systems and processes, build close business relations, challenging my team to bring in excellent results maximising margin. Show less

  • Area General Manager

    Jan 2007 - Apr 2013

  • Assistant Branch Manager

    Nov 2003 - Jan 2007
• 

  EMIS

  May 2013 - Mar 2025

  • Infrastructure Operations Manager

    Oct 2022 - Mar 2025

  • Senior Hosted Service Desk Analyst

    Dec 2014 - Oct 2022

  • Software Support Consultant

    May 2013 - Dec 2014
• 

  OptumUK

  Mar 2025 - now

  Infrastructure Operations Manager

  Continuation of previous role with EMIS due to acquisition.