Sujit Shetty

Experience

• 

  Jet Airways

  Feb 1999 - Aug 2003

  Operations Supervisor

  Worked in various departments within the company such as Airport Operations, Cargo, Sales and Marketing in the FFP division.Last held responsibility was to manage a FFP team handling International Redemption tickets on programme partners such as BA, KLM & NW Airlines

• 

  Emirates

  Nov 2003 - now

  Part of the Regional Outstations team managing a cluster of stations in Asia and Africa. Responsible for new station start-ups, GHA and Terminal changes, introducing Emirates lounges, implementing A380 operations etc within the region.Lead and guide Airport Managers in the region to ensure they align to Emirates strategic goals relating to:Customer Experience.Operational Efficiency.Safety.Business Partnership.Innovation and Digitization.People Management.Financial Strength.Consciously monitor trends when stations fall short of achieving their KPI's in the above broad based goals and offer solutions to meet targets. Show less Service customers at all touch points and maintain Emirates brand and loyalty.Supervise and monitor all aspects of Airport Operations by ensuring Ground Handling Agents adheres to Service Level Agreements.Maintain a close working relation with Govt. Agencies and Airport Authorities where by Emirates operations are not compromised.Provide a safe, efficient and cost effective Operations.Lead, guide and develop staff, conduct annual Performance Review.Investigate and respond to all Service and Safety related concerns.In absence of Airport Manager assume all responsibilities associated with it. Show less

  • Regional Airport Services Support Manager

    Aug 2012 - now

  • Airport Services Officer

    Nov 2003 - Aug 2012