Ayodeji Babalola

Experience

• 

  UNITED BANK FOR AFRICA

  Nov 2007 - Jul 2022

  Business Analyst & Financial Manager

  Credit Analysis:• Developed and implemented new credit models, resulting in a 10% decrease in loan defaults.• Streamlined the credit approval process, reducing processing time by 20%.• Identified and mitigated credit risks, ensuring responsible lending practices.• Analyzed credit data to identify market trends and develop targeted marketing campaigns.Sales Performance:• Achieved a 115% sales quota, exceeding the target by 15%.• Developed and implemented new sales strategies, leading to a 25% increase in new customer acquisitions.Business Analysis:• Identified and analyzed business process inefficiencies, leading to a 19% reduction in operating costs.• Developed and implemented new business intelligence dashboards, providing valuable insights to market and customers• Utilized data analysis to identify new business opportunities, resulting in a 24% increase in revenue.CUSTOMER SERVICE EXECUTIVECustomer Centric:• 98% Satisfaction Rate: Resolved 98% of customer inquiries within 24 hours, exceeding the target by 3%.• 15% Satisfaction Boost: Implemented a new service initiative, increasing customer satisfaction scores by 15%.Operational Process Efficiency:• 20% Faster Account Openings: Streamlined the process, reducing customer wait times by 15 minutes.• 30% Faster Onboarding: Developed a new training program, cutting onboarding time by 30%.Revenue Generation:• 12% Higher Transactions: Successfully cross-sold and up-sold products, increasing average transaction value by 12%.• 15% New Customer Growth: Developed a targeted marketing campaign, exceeding new customer acquisition target by 15%.Team Leader and Collaborator:• Mentored New Team Members: Helped new team members develop their skills and knowledge, fostering a supportive environment.• Championed Collaboration: Effectively collaborated with other departments to resolve complex customer issues, demonstrating strong communication and teamwork skills. Show less

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  Illinois Secretary of State

  Aug 2023 - now

  Business Modernization Analyst

  • Streamlined business processes and systems: Achieved a 15% reduction in operational costs by identifying and implementing process improvements.• Enhanced operational efficiency: Increased productivity by 20% through system enhancements and technology upgrades.• Improved decision-making: Developed a comprehensive understanding of organizational goals and objectives, enabling data-driven decision-making.• Increased stakeholder alignment: Collaborated effectively with diverse stakeholders to ensure project initiatives aligned with business objectives.• Modernized infrastructure: Successfully designed and implemented modernization strategies, leading to a 12% increase in revenue.• Identified and evaluated new technologies: Analyzed emerging technologies and their potential impact on the organization, recommending strategic investments.• Managed project initiatives: Developed and maintained robust project plans, timelines, and budgets, completing projects on time and within budget.• Mitigated project risks: Proactively identified and addressed potential risks, ensuring project success.• Provided ongoing support: Established a reliable support system for modernized processes and systems, ensuring smooth operation.• Quantified the success of initiatives: Measured and reported the impact of modernization initiatives, demonstrating clear value to the organization. Show less