Seunayo Adebayo

Experience

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  Sainsbury's

  Jun 2009 - Sept 2011

  Customer Service Adviser

  • Successful, approachable and accurate customer service adviser with excellent knowledge of products and services to facilitate customers’ query resolution • Interacted with customers electronically, face to face or by phone to provide and process information in response to inquiries, concerns and requests about products and services.

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  Deloitte

  Sept 2011 - Mar 2012

  Customer Services Adviser

  - Conducted thorough investigation of complaints by liaising with clients and third parties as appropriate via e-mails, letters and telephone to gather relevant information in order to ensure fair and reasonable decision. - Acquired information as necessary to perform accurate redress calculations using statistical analysis and relevant software in line with regulatory requirements. - Produced statistical reports & executive summaries on all complaints/issues handled.- Produced written response for clients and ensured a high standard of communication is achieved at all times while effectively handling all follow up enquiries. Show less

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  Global Environmental Health Solutions Ltd

  Mar 2014 - Jun 2016

  Senior Environmental Scientist

  • Coordination of all environmental services of the organization • Collection of environmental data during field activities • Analyses and interpretation of environmental data to determine quality and scientific significance • Conducting Environmental Audits and Environmental & Social Impact Assessment (ESIA) • Preparation of Reports on Environmental Studies • Development and review of environmental policies, regulations and guidelines to meet appropriate requirements • Generation of new businesses and maintenance of existing clients’ base • Development of proposals on solutions and services on environment related challenges • Assisting in the planning, development, promotion and coordination of Environmental Management Courses run by the organization. Show less

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  Ecofields Global Services

  Sept 2016 - now

  Senior Environmental & Social Safeguard Consultant

  Coordination of all Environmental and Social Safeguard Consultancy Services of Ecofields Global Services Ltd including: - Environmental Management & Assessment (ESMF, RPF, ESIA, ESMP, RAP, EA, EMS etc)- Resources & Waste Management - Environmental, Health & Safety Training- Renewable Energy

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  World Bank/FGN Digital Identification for Development (ID4D) Project

  Dec 2021 - now

  Social Safeguard Specialist

  - Leading the ID4D team’s efforts in implementation of World Bank’s Social Safeguards policies and guidelines and monitor compliance of the project.- Development and implementation of various safeguard instruments and action plans (ESMF, RPF, ESMP, RAP, Gender Action Plan etc).- Ensuring that all ID4D activities incorporate a concept of addressing social issues, particularly related to inclusion of marginalized and vulnerable groups.- Leading and monitoring overall capacity building needs on Social Safeguards.- Providing advice to all stakeholders on social development approaches, policies and technical matters.- Ensuring effective and collaborative relationships with MDAs, CSOs, NGOs, private organizations and the Nigerian society at large. Show less