Gurjinder Lal

Experience

• 

  Canada's Wonderland

  Feb 2015 - now

  • Managing large volumes of data efficiently, including maintaining employee records and processing payroll transactions• Collaborating with all departments to ensure accurate payroll processing• Handle sensitive employee information with discretion and ensure compliance with privacy laws• Assisting with concerns and conflicts within employment relationships, promoting effective communication and fair treatment • Supervising 6 teams of up to 20 associates and 3 supervisors• Setting clear performance expectations, providing regular feedback, and recognizing and rewarding achievements to motivate and develop team members• Managing conflicts and interpersonal issues within the team, promoting collaboration, and maintaining a positive work environment • Motivating team members, providing direction, guidance, and support to achieve objectives• Prioritizing tasks and allocating resources efficiently to achieve daily goals• Fostering a sense of collaboration among team members, promoting teamwork and mutual support • Efficiently manage time to complete tasks within designated timeframes• Addressing unexpected challenges and adapting techniques to achieve desired results• Provide courteous and respectful service to guests

  • Operations Supervisor, Payroll/HR

    Jan 2023 - now

  • Area Supervisor, Park Services

    Feb 2019 - Dec 2022

  • Supervisor, Park Services

    Jul 2016 - Jan 2019

  • Associate, Park Services

    Feb 2015 - Jun 2016
• 

  MINISO Canada

  Oct 2018 - Jan 2019

  Keyholder

  • Providing excellent customer service, including greeting customers, answering inquiries, and resolving issues or complaints in a professional and timely manner• Responsible for opening the store in the morning and closing it at the end of the day, ensuring that all procedures are followed securely and efficiently• Assisting with inventory control tasks, such as receiving shipments, conducting stock counts, and replenishing merchandise on the sales floor

• 

  Ted Rogers School of Management at Ryerson University

  Aug 2020 - Apr 2021

  • Analyzing data from various sources to identify trends, patterns, and insights that can inform business decisions and strategies• Assisting in the development of business cases, feasibility studies, and cost-benefit analyses to evaluate proposed projects and investments• Preparing and presenting reports, dashboards, and presentations summarizing analysis findings • Troubleshooting common issues that may arise during meetings, such as audio/video problems, connectivity issues, or software glitches• Collecting and analyzing data from various sources to identify trends, patterns, and insights that can inform business decisions

  • Business Analyst Assistant

    Jan 2021 - Apr 2021

  • Support Technician, Remote Learning

    Aug 2020 - Dec 2020
• 

  Vincent Associates Inc.

  May 2021 - Aug 2021

  Salesforce Business Analyst

  • Configuring and customizing Salesforce to meet business requirements, including designing and implementing custom objects, fields, workflows, validation rules, and process automation• Managing data within Salesforce, including data imports, exports, data cleansing, and ensuring data integrity and accuracy• Developing and maintaining reports and dashboards in Salesforce to provide insights into sales performance, pipeline management, and other key metrics

• 

  Ted Rogers School of Management at Ryerson University

  Sept 2021 - Dec 2021

  Technology Support Helpdesk Technician

  • Provide technical assistance and guidance to end-users on how to use software applications, operating systems, and other IT tools effectively• Troubleshooting common computer and software issues, including hardware problems, software glitches, and connectivity issues