Kennedy Jayaraman

Experience

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  NEPC & Skyline NEPC Airlines Ltd.

  Jun 1995 - May 1997

  Reservation Executive

  NEPC was the pioneer in Domestic Airlies operating to all the feeder routes & Skyline operated on the Trunk routes. I was a part of the CSC team assisting Travel Agents in Chennai & across the country for their bookings and confimations. My responsibility was to monitor all bookings created on GDS and trim the flights for fictitous or dupe bookings and to raise the concern to the Duty officers and supervisor team. Coodinating with all our airports and preparing real-time data analysis of On-time perforance of fignts sharing the same with the management and other stakeholders. Creating SOP's for internal and external departments. Held training sessions for staff after onboarding. It was very successful and highly appreciated by Management. Was a member of the team coordinating with the technical team to complete the migration process of our CRS to GDS (Gabriel) at other stations before the deadline. Attended Duty officer & Airport process training at Mumbai. Show less

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  SITA World Tours

  Jun 1997 - Sept 1999

  Counter Executive

  Handling Domestic Travel. Coordinating with our branch offices and implants and providing necessary assistance in ticket issuance and update our Airport rep in case of any CIP / VIP movements for their airport assiatance. Checking all bookings created on GDS to monitor and raise the concern to our HOD and team members. Preparing DSR reports and sharing the same with our accounts team.

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  International Travel House Limited

  Jun 2001 - Jul 2004

  Reservation & Ticketing Executive

  As part of the ITH, I was handling the Implant Travel Desk at Siemens India. My responsibility was to handle all Travel, Rail, Hotel, Guest House bookings. Preparing reports on a daily basis and sharing the same with my main office. Worked as a replacement staff at our Travel Desk in Hotel Chola Sheraton assisting guests with their Air Travel , Reissuance of Air tickets, Rail Tickets, Cab arrangements and maintaining ticket stock.

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  Kuoni Business Travel India Pvt Ltd

  Jul 2004 - Jan 2016

  Deputy Manager

  Develop and maintain excellent relationship with the clients through periodic interactions, service review calls and issue based calls | Report deviations and exceptions on a weekly basis | Provide value addition to clients, processes and explore solutions for standardization and increasing productivity of travel related services | Develop and maintain inter departmental relationships across Kuoni | Have formal monthly interactions with all teams to identify and surface issues and possible solutions with the Branch Head | Conducting complaint management calls to resolve the disputes between the client and the Credit Control & Accounts teams | Constant check on the SLA (Service level Agreement) adherence by the teams across Chennai implants | Monthly reporting to the business head and the client manager | Tracking and reporting of the deviations to the credit team on outstanding billing (Cash & Credit) | Training the new recruits on the reservation systems and rules pertaining to ticketing & travel related services | Resolving customer queries and complaints according to the procedure of the company | Process development | Thorough knowledge in functional area of all CRS. Show less

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  Paradizo Holidays

  Mar 2016 - now

  Operations Manager

  Taking care of the entire Chennai operations. Preparing and pricing itineraries coordinating with suppliers worldwide and with airlines for Groups and FIT. Handling and coordinating with corporates for MICE Groups. Monitoring sales activities, Customer care, Visa handling, Office administration and Business Development.