Joan Arthur

Experience

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  Global English School

  Jan 2006 - Apr 2006

  Teacher - Business English

  Taught conversational English to business executives who worked for American based companies (specifically Chevrolet and KPMG). Prepared lesson plans for corporate executives who had the need to learn business English to negotiate with US Companies. Reviewed business plans and translated materials.

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  Excelligence Learning Corp

  Nov 2006 - Feb 2008

  Web Marketing, Product Coordinator

  Maintained consistency of product details and positioning between web and print catalogs, created relevant product categories for direct marketing and sales initiatives. Collaborated with copywriters to be able to write copy geared for the web to market products. SEO/SEM Experience.

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  Sutter Physician Services

  Jan 2008 - Sept 2012

  Within the Epic MyChart application - analyze, develop, & document detailed business and technical requirements based on system enhancements, for Sutter Health's My Health Online Created and contributed to written reports and presentation materials effectively communicating project objectives, data and results to Senior Executives, while creating strong working relationships with direct reports, Foundation affiliates and outside vendors.

  • Business Analyst, My Health Online

    May 2011 - Sept 2012

  • Executive Assistant, COO & CFO

    Jan 2008 - May 2011
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  Sutter Health

  Sept 2012 - Nov 2020

  Develop, implement, and maintain quality assurance programs, policies and processes to ensure quality and performance of the systems and environments for Data & Online Services (i.e. Sutter Health Web Sites & Applications). Coordinate the logistics and timelines of all testing efforts for web projects. Track testing defects and ensure they are addressed prior to presenting to clients and moving build to Production environment. Also performing some testing for My Epic MyChart/My Health Online functionality. Show less

  • QA Supervisor, Online Serives

    May 2017 - Nov 2020

  • Quality Assurance Analyst 2, Data & Online Services

    Aug 2013 - May 2017

  • Applications Analyst 1, MyChart/My Health Online - Data & Online Services

    Sept 2012 - Aug 2013
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  California Correctional Health Care Services

  May 2021 - Oct 2021

  Information Technology Associate

  Review, analyze and document system requirements and specifications to ensure alignment with functional and non-functional requirements, specifically with the HR PDPMS Project in ServiceNow application using Azure DevOps TFS for requirement repository via User Stories.Assist Application Developers to design, build, stabilize and deploy web based software solutions for CCHCS program users using CCHCS’ core technologies, specifically PowerBI reportsAnalyze existing CCHCS software solutions to identify areas of improvements, providing options and technical recommendations and develop proposed strategies to optimize CCHCS software solutions. Test, implement, and document new enhancements per CCHCS standards. Coordinate with vendors, business partners, CCHCS program users, IT staff and follow CCHCS Change Management process to deploy the web based software solutions and/or enhancements. Show less

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  California Department of State Hospitals

  Oct 2021 - now

  Over Technology Services Division PMO, Business Analysis Unit, IT Procurement/Budgets and IT Vendor Management Unit. Managing a team of Organizational Change Management Specialists at each of the State Hospital Locations, preparing staff for the Continuum-EHR effort. Lead Business Analyst and Project Manager for Technology Services Division

  • IT Business Management Chief

    Jun 2024 - now

  • EHR Organizational Change Management (OCM) Director

    Aug 2023 - Jun 2024

  • Director PMO Services Unit

    Jan 2023 - Aug 2023

  • Information Technology Specialist II

    Oct 2021 - Jan 2023