Dimas Muhammad Hilman

Experience

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  BetterCare Wash and Laundry

  Nov 2021 - Feb 2023

  Co-Founder, Product Manager, Branding & Digital Marketer

  - Collaborated with teams to create service products with value propositions based on customer research, successfully addressing customer pain points.- Worked closely with teams in developing service products, from feature testing and launching to service development, aligned with the service product vision and roadmap.- Implemented product improvements based on customer feedback, increasing customer retention orders by 60% and acquiring 20+ loyal customers.

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  Yayasan Pita Kuning Anak Indonesia

  Feb 2022 - Jul 2022

  Project Management Intern

  - Led comprehensive qualitative assessments and observations of the organization's work activities, identifying areas for improvement and providing data-driven insights to optimize project effectiveness. - Developed and implemented intervention plans for the organization's project to support and enhance the effectiveness and key objective achievement rates.

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  Lentera Anak Foundation

  Aug 2022 - Jan 2023

  Project Management Intern

  - Led qualitative assessments of the AstraZeneca-funded youth health program, providing valuable insights for program development.- Established and maintained strong relationships with key stakeholders, ensuring project alignment and clear communication.- Developed engaging graphic design materials for a community development booklet targeted at youth, fostering program adoption as an intervention strategy.

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  KYU.bites

  Feb 2023 - Jun 2023

  Co-Founder, Product Manager, Branding & Digital Marketer

  - Worked closely with the production team in the product management process starting from R&D, launch & quality improvement that aligned with the Company's OKRs.- Collaborated with research & marketing team to achieve product-market fit. Resulted got 100+ soft launch sales.- Analyzed the product metrics, and drove 3 new product variants within A month, resulting in a 50% sales increase.

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  Akirative

  Oct 2023 - now

  Co-Founder | Product Manager | Project Manager | Art Director

  Co-founded Akirative and led the company to become a professional business in the creative service industry by establishing clear business models, service product strategies, and customer development processes.Initiated and built the business plan, business model, and R&D for service products, contributing to continuous service quality improvement based on client feedback and market trends.Created and implemented OKRs, SOPs, and pricing strategies, ensuring alignment across all teams and optimizing the company’s operational efficiency.Led cross-functional teams by working closely with the Managing Director, Creative Director, Account Executive, and Design Team to keep project execution aligned with company objectives, resulting in higher client satisfaction and timely delivery.Designed and executed project acquisition and adoption systems, streamlining processes from client onboarding to offboarding, which improved overall project management efficiency and client retention.Negotiated and collaborated with clients and stakeholders to ensure alignment with business goals, successfully managing high-profile projects that strengthened the company’s reputation in the industry.Directed the creative process in projects, guiding the team through the development of impactful visual content that aligned with both client needs and the company’s creative vision.Implemented Agile methodologies to enhance project flexibility and used OKRs to track performance, ensuring consistent alignment with long-term business goals.Built team cohesion through strong leadership and effective collaboration across departments, fostering a productive and creative work environment.Key Achievements:Increased operational efficiency and client satisfaction by designing and implementing streamlined project management processes and client onboarding systems.Developed and maintained a high-performing cross-functional team, driving success across various high-impact projects. Show less