Sayan Aich

Experience

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  Marble Box

  Jun 2015 - May 2017

  Subject Matter Expert - Transition and Business Development

  1. Working for 7 US insurance clients having a working knowledge of different management systems like AMS 360, Hawksoft, AMMS, QQ Catalyst, Applied EPIC.2. Consistently met and exceeded the required objectives of represented clients. Assessed risk tolerance and investment/risk-management goals to recommend solutions optimally suited to client needs. Prepared MOM and presentation for every meeting either on Microsoft Word and PowerPoint respectively.3. Research and development in new insurance software management systems and develop a methodology or workflow for the client. 4. Develop and implement client onboarding plan and manage all phases of the project life cycle—from initiating to close and follow-up support. Represent a full line of insurance and financial products, serving as a trusted advisor to businesses.and individuals. Train, supervise and support processing staff and build quality parameters along with KPI.5. Drove a pace-setting 15-20% increase in annual revenue in FY2016 for clients Artisan and Dickerson. Also, onboarded clients JSB, GRBM and Oaklahoma insurance. Show less

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  BT Group

  May 2018 - Jun 2021

  Managed Services Project Co-ordinator(PMO)

  1. Project and Service Management Professional with expertise in end-to-end mobility Projects, Delivery Services and Techno-Functional Consulting.2. Managing the End-to-End setup & Delivery of network services to corporate and enterprise customers.3. Leading the Network Demand Management process collaborating with technical Openreach engineers, Client and Inventory management team 4. Analyse and provide a solution to the critical P1 incidents and fix any network related issues that impact the business. Working experience on multiple technology tools like BMC Remedy, NGSD, MXtoolkit, Citrix, RAS, CSS, Active Directory, Service Now (SNOW), COSMOSS, BFG (Big Friendly Giant).5. Managing and leading the Service introduction & migration towards NGSD and Service Now. Also working on a business improvement project on migrating all data reporting towards automation. Automation completed for centralized Work allocation, Attendance and Leave tracker automation sheet for the team. Automation on mail triggering through SharePoint and Excel. 6. Skilled in Operations Management and in addition to ITIL and Delivery Management.7. I have been a part of the Incident, Problem and Change Management. Currently working on end-to-end Project Management lifecycle starting from Initiating, Planning, Executing, Monitoring & controlling the projects for clients DHL, Rowland Pharmaceuticals, Towergate Insurance, RBS etc.8. Tracking, managing and mitigating the project risks and issues. Show less

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  EY

  Jul 2021 - Jul 2022

  Senior Consultant - Business Consulting PMO

  1. Perform the relevant program/project management processes - i.e. initiate,plan, execute, monitor and control and close, and the supporting processes e.g.scope, cost, time, issue, risk, resource, communication, stakeholdermanagement.2. Generate and publish Program health dashboards for various workstreamsleads and support them with the analysis of the data & metrics fromprograms/projects and generate reports pertaining to resources, critical paths,project schedules, budget v/s actual spend, etc. for projects of multiple clientslike PIMCO, ING, Angelo Gordan, Goldman Sachs, T. Rowe Price Group, etc.=>Financial Management - Pricing plan, Planned hours, Actuals, ETC, EAC, overall cost, revenue, budget, and management of financial variance.Risk Management - Managing and ensuring that all potentials risks/issuesare properly communicated to all stakeholders with the correct owners for thesame identified and/or put in a resolution plan.=>Schedule Management - Ensure all project milestones, deliverables, Go-lives, deployment dates etc. are met and in case of any variance, all stakeholders are informed of the relevant reasons for the same via governance calls.=>Status reports to stakeholders on Microsoft project management tools to be updated with all details based on status from resources=>Resourcing, maintaining overall project status, resolving project management-related issues that may arise, etc.3. Responsible for Project Closing tasks like Handover of projectdeliverables/final status report, obtain final customer acceptance, CleanupCustomer Data and Environment, Conduct Administrative Close-out activities. Show less

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  PwC

  Aug 2022 - Nov 2023

  Senior Consultant - PMO Business Services Digital Transformation

  1. Perform end-to-end program/portfolio management processes for theFinancial Crime pillar for clients like ING, RBS, Natwest, and Deutsche Bank such as resourceplanning ensuring allocations are approved on a timely basis, timesheets aresubmitted on time, on-boarding & off-boarding of resources along withsupporting processes like defining the scope of work with UK program deliverymanagers, analyzing cost, and productivity analysis through time task tracking.Hold experience developing project plans and working with cross-functionalteams to get the requirements met within the SLA.2. Connect weekly with Onshore directors and partners to run through theprogram health dashboards at Azure Dev Ops to deep dive into productivityand quality targets for various workstreams thereby defining RAG status foreach project accordingly and preparing an action planner accordingly.3. Work with workstream Leads to establish and maintain initiative plans,schedules and RAID logs. Maintain records including schedules, resources,budgets, RAID, benefits, and status reports.4. Act as liaison between the Onshore and offshore stakeholders of portfoliogovernance functions as required. Establish, monitor, and coordinateproduction reporting timelines and structures. Reports on the workstreamproviding timely and accurate reports for management and governancegroups as requested. Collect, consolidate, and analyze data to supporteffective decision-making.5. Provide ad-hoc operational support for the team such as tracking leavethereby doing shrinkage analysis, organizing process training, ordering ofstationery, booking meeting rooms etc.6. Have knowledge using tools like Jira, Azure Devops, MS Projects, and isgood at documentation like day-to-day status reports; billing, escalating issuesand roadblocks; Process maps and Project Portfolio Governance. Show less

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  CBRE Asia Pacific

  Dec 2023 - now

  PMO Project Manager - Finance Innovation & Transformation Office