Frank Cetani

Experience

• 

  Santa Clara County Federal Credit Union

  Jan 1994 - Jan 1996

  Branch Manager

  • Directed all operational, financial, sales, and personnel duties within the branch.• Surpassed sales goals on a consistent basis while maximizing revenue potential.• Redesigned the branch delivery systems and procedures to improve efficiency while enhancing member services.• Supervised and trained the team in performing at optimal levels.• Oversaw all aspects of a systems conversion to boost productivity.

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  Electric Federal Credit Union

  Jan 1996 - Jan 2012

  President & CEO

  • Championed efforts to improve financial performance by implementing cost control measures, driving revenue growth, and improving customer retention in a competitive market.• Led efforts to overcome membership limitations while expanding the member base and asset size by approximately 50%.• Increased the capital base by approximately 75% using sound business acumen.• Attained the highest performance ratings during 10 years of tenure.• Launched new products and services to serve member needs.• Led efforts to convert to a new core data processing system while reducing expenses and significantly enhancing efficiency.• Reduced delinquencies and charge-offs while maintaining historical loan volumes. Show less

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  Alliance Credit Union

  Jan 2012 - Jan 2013

  AVP, Internal Auditor

  • Maintained responsibility for all aspects of internal auditing, risk management, internal control evaluation, and compliance. • Developed and presented reliable reports to the Supervisory Committee as well as the CEO.• Provided recommendations to the executive team concerning best practices and process improvement.• Streamlined operational activities and enhanced efficiency using sound business acumen.• Pioneered the implementation of a company-wide Enterprise Risk Management (ERM) program.• Established a comprehensive, robust audit program while strengthening internal controls. • Created and implemented an effective regulatory and external review system.• Facilitated departmental audits on a consistent basis to ensure compliance.• Successfully completed a merger of Electric Federal Credit Union with Alliance Credit Union, which included integrating systems while promoting a positive workflow. Show less