Jaime Knight, MBA, CLSSBB

Experience

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  Hang Masters

  May 2004 - May 2012

  Co-Founder and President

  • Created and led successful installation business by identifying potential leads, assessing customer needs, and capitalizing on referrals; led company to become premier hanging and installation company in Atlanta increasing profit by 400% over first 3 years in business• Developed, planned, implemented, and analyzed marketing programs for delivery and effectiveness; created all marketing materials, which drove customer interest and industry success• Created and led successful training program, that was implemented for all new hires and enabled company to have multi-team installation business Show less

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  Vanguard

  Jul 2013 - Jul 2015

  Sr Problem Resolution Specialist

  • Led development, implementation and training for cross-site initiatives; resulting in direct reduction of associate errors by 33%• Applied advanced strategic-thinking skills to identify and develop training and onboarding best practices that were implemented by 100% of departmental new hires across three company sites• Consistently exceeded management expectations through cross-site relationship building, priority management, collaboration, and attention to detail

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  Premier Inc.

  Jul 2015 - Jun 2021

  • Analyze technical business processes to identify process improvement opportunities and inefficiencies. Develop Standard Operating Procedures (SOPs) that ensure accurate, feasible, and consistent outcomes, resulting in 50% reduction in entry errors• Determine operational objectives by studying business functions, gathering information and evaluating output requirements• Prepare user training manuals, conduct training sessions, and develop targeted solutions in collaboration with end-users with 100% compliance rate Show less • Led corporate process improvement by identifying gaps and collaborating on new efficiencies through development of new work streams, accompanied by concise process documents and training that is easily implemented by non-technical individuals• Established innovative Supply Chain Services Tool which allows users to meet critical milestones, and more importantly their overall timeline for launching product categories; presented tool to business unit directors to be implemented with all of their direct reports, resulting in 75% decrease in missed contractual deadlines• Provided operations support for contractual, administrative and financial aspects of mergers and acquisitions. Show less

  • Technology Services Analyst

    Jan 2019 - Jun 2021

  • Senior Specialist, Legal Operations

    Jul 2015 - Jan 2019
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  Change Healthcare

  Jun 2021 - Mar 2023

  RCM Sales Effectiveness Specialist

  • Responsible for creating and maintaining analytics for nationwide Provider Sales Team of 20 individuals, including budget, forecast, and individual/team metrics. Metrics reviewed weekly, monthly, and quarterly basis on corporate- wide executive team call• Liaise with sales, marketing, and management teams to develop effective solutions and achieve shared objectives to include pipeline increase of 200%, resulting in creation of new process flows, enhanced operations support, and increased engagement of field sales personnel• Design job aids and training materials that effectively reduce errors of field sales by 50%, enabling them to navigate their job responsibilities with ease Show less

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  Carrier Enterprise

  Jul 2023 - now

  Business Process Manager