Rick Bertenshaw

Experience

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  Men's Wearhouse

  Jan 2009 - Aug 2012

  Sr. Customer Service Associate

  • Maintained strong product knowledge to assist customers with purchasing and renting clothing selections • Performed store opening and closing procedures• Supervised employees and delegated tasks• Effectively diffused situations in a calm and fair manner • Strengthened communication and critical thinking skills through interaction with customers and staff

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  Delaware North Companies

  May 2013 - Jun 2013

  Intern

  • Handled Day-to-day preparations for Stadium venues for large and small scale events• Supervised servers during events • Managed V.I.P. areas

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  ARAMARK Refreshment Services

  Jul 2013 - Jul 2014

  Club Concessions Lead Supervisor

  • Managed all Concession Stands and Bars in the United Club • Supervised set up crews in day to day preparations• Supervised staff of 200 hourly workers during events• Collected and input inventory for concession stands and bars• Assisted club manager during events and games • Oversaw smooth operation of clubs during events and games• Assisted in planning for events • Hired, trained and scheduled employees

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  Downers Grove Park District

  Jul 2014 - Dec 2016

  Gym Coordinator/ Building Supervisor

  • Oversaw daily operation of the 19,800 sq. ft. gymnasium • Coordinated with sports leagues, officials and affiliated programs• Responsible for overseeing access capabilities including money transactions• Monitored and maintained all storage areas related to the gym• Created, developed and run numerous activities and tournaments• Prepared gymnasium for special events• Maintained a safe gymnasium space and reported all irregularities• Perform opening and closing duties for the Recreation Center• Learned, followed and enforced Park District policies and guidelines, including safety practices• Assisted with and monitored activities throughout the facility Show less

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  Total Lacrosse

  Jun 2015 - Dec 2015

  Assistant Store Manager

  • Ensured sales meet corporate objectives• Provided the highest level of customer support with an in depth knowledge of the latest lacrosse trends• Walked the floor for daily management responsibilities • Embodied strong leadership skills by demonstrating the ability to train and communicate with all associates to meet business objectives• Ensured correct inventory levels and accurate prices• Managed the strengths and weaknesses of the staff,• Properly merchandised the store to the highest standards• Maintained the highest levels of cleanliness and order within the store Show less

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  Total Lacrosse/ Total Hockey

  Jan 2016 - Oct 2016

  Store Manager

  - Responsible in managing the daily operations of a retail store engaged in selling merchandise and services- Enhance, promote and ensure the highest levels of customer service- Perform and/or supervise employees engaged in taking of and controlling inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily records of transactions- Ensure compliance of employees with established security, sales, and record keeping procedures and practices- Monitor inventory level and prepare requisitions to replenish inventory on hand- Ensure all incoming or outgoing inter-store transfers are accurate and complete- Routinely monitor or perform inventory cycle counts; Manage cash handling, merchandising, loss prevention, and the safety of customers and employees- Train store personnel and maintain employee relations- Execute visual presentation standards of merchandise, signage, price tags and in store or point-of-purchase advertising initiatives; and other responsibilities as assigned. Show less

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  Total Hockey

  Sept 2016 - Mar 2017

  Warehouse Manager

  -Responsible for managing all the logistic operations of a 7500 sq. ft. warehouse- Provide oversight of all receiving and distribution operations- Ensure shipments are sent out to customers in a neat and expedited manor- Control all scheduling and payroll budgeting- Inspect and oversee repairs of the company delivery truck- Train and develop staff- Report issues with deliveries and correct discrepancies as found- Control inventory with physical counts and reconciling with data storage system- Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols- Ensure safety of employees and vendors by conducting regular safety audits Show less

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  Running Awards and Apparel

  Mar 2017 - Apr 2018

  Race Consultant

  Run by experienced running enthusiasts, Running Awards & Apparel designs and manufactures a wide variety of medals, awards and apparel for all types of running events. Supported by an in-house graphic design team as well as veteran engraving and printing artisans, Running Awards & Apparel not only provides the highest quality of products and service, but also industry-leading turn-around times to help our running communities meet their goals.

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  Benedictine University

  Sept 2019 - Jul 2023

  - Oversee all preparations and management of athletic competitions at the University.- Oversee the upkeep and improvements of our multi-sport sports complex and arena. - Drive income for the University Athletic Department through advertisement throughout the sports facilities. - Improve attendance at sporting events through a variety of initiatives. - Serve as liaison between Athletics and other departments on campus- Assist in leadership of the Athletic Department with integrity and passion Show less

  • Sports Complex Facility Manager

    Apr 2018 - Jul 2023

  • Assistant Athletic Director

    Sept 2019 - Jun 2023
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  IC Catholic Prep

  Jul 2023 - now

  Athletic Director