Racquel Balaoas

Experience

• 

  US Army

  Jun 2008 - Feb 2021

  Staff Sergeant

  Served as a military leader and mentor with more than 12 years of comprehensive training experience in the fields of combat, medical, and technical training.

• 

  Princeton University

  May 2021 - Mar 2024

  ● Perform routine system and network scans, analyze findings, and prioritize vulnerabilities according to their severity, exploitability, and potential impact on the organization.● Collaborate with system owners and IT teams to develop and implement remediation plans, and verify effectiveness through follow-up scans and testing.● Provide guidance and support to other teams on secure coding practices, configuration management, and system hardening techniques. ● Respond to security incidents in line with established response playbooks, with the goal of meeting the organization's response time objectives.● Engage in root cause analysis and collaborate on immediate and preventive remediation strategies.● Promptly address security concerns, providing timely resolutions, and ensuring customer satisfaction through clear communication and support. ● Provide on-site and remote support to resolve network and system issues with clear guidance to non-technical users.● Enhance security posture by proactively evaluating systems and user needs to recommend and implement targeted security enhancements across networks and systems.

  • Security Threat Specialist

    Dec 2022 - Mar 2024

  • Information Security Operations Associate

    Nov 2021 - Dec 2022

  • Client Support Technical Assistant

    May 2021 - Oct 2021
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  Data Shield Protect | ADT

  Aug 2021 - Feb 2022

  SOC Analyst

  As a Level 1 analyst for a prominent Managed Security Service Provider (MSSP) serving a diverse clientele, including governments, universities, and pharmaceutical companies, my key responsibilities include:• Investigating and resolving potential security incidents and threats in accordance with client-specific procedures and expectations.• Delivering timely and accurate reporting on security incidents, trends, and metrics to stakeholders.

• 

  AM Best

  Mar 2024 - now

  Cyber Security Analyst

  ● Collaborate with Managed Detection and Response (MDR) providers to triage security alerts, analyzing and prioritizing them based on relevance and urgency.● Conduct ongoing monitoring and analysis of security events and incidents using various endpoint and network security tools to identify and classify threats.● Develop, maintain, and apply processes for threat intelligence sharing, vulnerability management, continuous logging and monitoring, and incident response to protect against and respond to cyber threats.● Support the organization's compliance with security policies through regular risk assessments, audit support, and the development of key performance indicators and metrics for cybersecurity. Show less